Helpdesk Analyst
Brooksource - Cincinnati, OH

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Help Desk Analyst

Company Profile

Our client has reached net sales reaching Euro 6.2 billion in 2011, over 65,000 employees and a strong global presence, and is a leader in the design, manufacture, distribution and sales of premium, luxury and sports eyewear. Our clients environment and core values are described in the following; Respect and fairness among collaborators; well-being in the work environment; the enthusiasm and engagement of everybody involved in the company's life: from personnel, to partners and up to investors. A continuous commitment is the key to maximize the value of each link in the business chain.

Key Responsibilities

Responsible for providing technical support in a timely, consistent, and courteous manner to all Resolution Center customers in the operation of their computer systems for approved applications. Provide assistance in resolving most problems of hardware and supported applications, and explaining these resolutions in a clear, concise manner.

Major Duties

Responsible for providing technical support in a timely, consistent and courteous manner to all Support Center customers in the operation of supported systems for approved applications. Will be responsible for diagnosing/resolving problems through both questioning techniques and through the use of "remote diagnostics." Assists by giving correct resolutions in a clear, concise and courteous manner. Interprets error messages from system software or application programs; initiates required actions. Places necessary service calls and follows through to completion with both service contractor and Support Center Customer.

sologig - 22 months ago - save job
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