Helpdesk Analyst
Qualys - Redwood City, CA

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Provide helpdesk support to corporate end-users, on-site and remote.

Handle end-user Add/Move/Change, cubicle setups

Troubleshoots via the hardware, software, and network operating problems and involves technical resources to ensure resolution

Applies understanding and knowledge of information systems products and services to assist users

Manage help calls through Helpdesk Ticketing System

Administer id’s, passwords and security rights for all internally developed web-based system


Excellent troubleshooting and customer service skills

Working knowledge of computer security practices

Expertise with desktop operating systems Windows 7 and MAC

Strong knowledge of Microsoft Office suite

Good knowledge of Windows AD and file sharing

Understanding of TCP/IP, DNS, VPN, VLAN

Attention to detail

Ability to handle multiple projects

Ability to prioritize and meet deadlines

Ability to use problem solving skills to reflect level of responsibility

Ability to analyze information and use logic and process to address work-related issues and problems

Ability to function effectively under pressure and deadline oriented project demands as well as manage multiple initiatives

Ability to perform well in team environment, with staff at all levels, to achieve business goals

Ability to troubleshoot existing applications

Ability to work independently to meet objectives

Linux experience a plus

Asterisk phone system experience a plus

Ability to lift up to 40 lbs.

About this company
7 reviews
Qualys, Inc. is the leading provider of Software-as-a-Service (SaaS) IT security risk and compliance management solutions. Qualys solutions...