Helpdesk Associate BRP
BenchMark Physical Therapy - Ooltewah, TN

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BenchMark Rehab Partners


Help Desk Associate


Business Office


Help Desk Manager





JOB SUMMARY: The Help Desk Associate will provide technical problem resolution to internal customers by evaluating technical problems and fixing the problem or forwarding complex problems to Sr. Level staff. They will also assist in other IT department operations as needed.
Mission: To empower and inspire people to reach their full potential.
Vision: To deliver the highest quality, evidence-based health care with a passion for excellence.
Values: Accountability- We are personally and collectively responsible for delivering on our commitments.
Collaboration -We leverage our collective genius.
Compassion -We act with kindness, empathy and caring for all those we serve.
Excellence- In whatever we do, we do it with a dedication to be the best.
Integrity- We uphold the highest standards of honesty and fairness in all that we do.
Investment- We have a commitment to the growth and success of our most valuable resources – our people and our communities.
Adaptability- We proactively pursue continuous improvement.
Service- We strive to an experience that exceeds our customers’ highest expectations.
Teamwork- We will respect each member of our team and support one another in achieving our goals and mission.
Balance- We strive to operate an amazing clinical company with a focus on sound fiscal responsibility to invest in our future.


Some college to Associate’s Degree (Information Systems or similar) is preferred but not required


Proficient with computer use in Windows environment.



Software Skills

Windows XP (7), Microsoft Office (2003, 2007 &2010)


Works in a business office or clinic environment.

Hours of Work

Monday through Friday during normal business hours. May be required to attend special events some evenings and weekends, and work overtime as requested.


Requires minimal travel.

Physical Requirements

This position requires moderate physical activity and is office-based. May be required to occasionally lift items such as heavy equipment of up to 50 lbs. Other activities may include bending, standing/sitting for long periods of time and climbing ladders. Requires frequent computer use. A professional ergonomic assessment of the workstation is available as requested, and will be provided at least once annually.


1. Support

Work with end-users via phone or e-mail to identify
or diagnose technical issues, and:
    • Clearly communicate technical solutions to known
      problems in a user-friendly, professional manner
    • Gather complete details and forward technical
      problems to Sr. Level staff if no known solution exists
2. Repair

Coordinate with end-users and IT staff to
facilitate timely repair of IT equipment & services

3. Programming

Assist IT staff in the configuration &
deployment of IT assets, including:
    • Computers (PC & Mac)
    • Printers / Scanners
    • Phones

About this company
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Founded as a single clinic in 1995 by a group of physical therapists in Ooltewah, TN, BenchMark Physical Therapy is the region’s...