Helpdesk Manager
Crystal Equation - Arlington Heights, IL

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Primary Project Location: ARLINGTON HEIGHTS, IL 60005
Job Description: Oversee the day to day operations 7X24 operations support
  • First point of contact for escalations
  • Manage the workforce schedules (absence, lunches breaks, tardies)
  • Assist with processes and ensure NPWs are following process
  • On-call 7X24
Required Skills:
  • Supervisory skills
  • Ability to work flexible hours and on call
  • Good leadership skills
  • Ability to coach
Project Description: Helpdesk Agent Manager
Arlington, Heights, IL.

Skills

Skill
Experience
Need

1)
Supervisory
Expert
Required

2)
Coaching
Expert
Required

3)
Call Center
Intermediate
Desired

Resume Submittal Deadline: 02/15/2013

Daily Start Time: 8:00 AM

Daily End Time: 5:00 PM

Contract To Hire: No

Will You Conduct a Phone Interview?: Yes

About this company
3 reviews