In an environment with a heavy emphasis on telephone and email based support, provide service desk support using BMC Remedy version 7.x.
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Conduct telephonic troubleshooting steps to collect pertinent information designed to pinpoint problems and accurately route a ticket to an appropriate entity to resolve.
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Provide Remedy Trouble Ticket support to include: Create and delete Remedy user accounts as requested, engineer additional functionality within Remedy, ...
Smartronix, Inc - 2 years ago
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