Helpdesk Support Technician
Vaco, LLC - Clearwater, FL

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Vaco is currently recruiting for a Helpdesk technician in Clearwater. This is for a global company with over 500 locations worldwide. THey have been in business for 130 years.

Helpdesk Technician Job Description

Helpdesk Support Technician I
POSITION TITLE: Helpdesk Support Technician Level 1

REPORTS TO: Network Administrator

MEMBER OF: Shared Services / Corporate

SUMMARY: The Helpdesk Technician's primary role is to act as a central point of contact to escalate and fulfill end users IT support requests in regards to problems with the desktop, network and telecommunication system level.

General Duties and Responsibilities of the Helpdesk Technician

Primary Responsibilities:
Prioritize, escalate, and respond to technical support requests through various channels (IT help ticketing system, telephone calls, email, and in-person requests) on a variety of desktop, telecomm, and network issues for multiple office locations.
Simple to intermediate installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Assist Network Administrator with personnel moves, additions, and change (MAC) requests as they are submitted by line managers.
Maintain a strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.

Secondary Responsibilities:
Assist with preparing documentation including instructions, procedures, and administration duties.
Occasionally travels to other offices to provide IT support as needed.
Contact third-party vendors as directed by Network Administrator.

Qualifications of the Helpdesk Technician

A.S. degree in the field of computer science
Advanced level in Microsoft applications (Word, Excel, and Outlook)

Working technical knowledge of network and PC operating systems including Windows XP, Windows 7, Windows 8, and Windows 2003-2008 server.
Prefer working knowledge of anti-virus products.
Hands on hardware troubleshooting experience.
Ability to install, support, and troubleshoot server and PC hardware components and peripherals independently.
Strong interpersonal skills and customer service focus.
Strong written and verbal communication skills.
Analytical and problem solving capabilities with keen attention to detail.
Highly positive attitude, self-motivated and focused with the ability to effectively prioritize and execute tasks in a high pressure environment.

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