Our client is looking to fill a 6+ Month Contract (possible contract to permanent) located in Dayville, CT. If you are interested, please send your resume in a Word document with the best number to reach you to email@example.com.
Provide technical phone support including researching and resolving a variety of technical problems (e.g. PC hardware and Microsoft operating systems).
Monitor daily ticket flow to make sure all issues are properly researched, updated, resolved or escalated.
Manage Laptop, PC, and Printer maintenance and support
Apply troubleshooting techniques and technical knowledge to identify the severity of the problem and perform needed steps to resolve the issue.
Document all reported problems, requests, questions and resolutions.
Excellent communication and phone skills, excellent problem solving, analytical, and customer service skills.