Receives telephone calls from users having problems using computer software and hardware or inquiring how to use specific software, electronic mail, and operating systems.
Talks to users to learn procedures followed and source of error
Answers questions, applying knowledge of computer software, hardware, and procedures
Asks user with problem to use telephone and participate in diagnostic procedures
Provides periodic status updates and follow-up to customers and colleagues.
Assigns requests to appropriate support department
Assists with other Technology department and team duties as assigned.
sologig - 4 months ago
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