High Performance Computing Technician
Lawrence Berkeley National Laboratory - Berkeley, CA

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The High Performance Computing Technician is skilled in all HPC operational areas including computational systems, networking, cybersecurity, storage and environmental systems in a UNIX environment. Under minimal supervision, monitors daily operations on one or two areas of the control center. Analyzes system failures and initiates appropriate recovery procedures on all large systems, servers, storage systems and network components within the NERSC and Esnet environments. Contact appropriate vendors and initiate service calls in a timely manner. Maintains appropriate documentation using a trouble ticketing system and the ESnet Maintenance Calendar system. Maintains tools and procedures used to monitor and support HPC operations. Provide technical support for monitoring tools utilized by the group, including the ability to make basic modifications to existing utilities as required. Inform and update NERSC staff and the user community quickly and accurately when system failures or maintenances occur. Perform basic user support functions such as generation of passwords and disabling of user accounts when requested. Be able to provide procedural input to the CONS manager or Lead Technician. Modify and maintain CONS documentation including system and network documentation as appropriate, and Standard Operating Procedures (SOP’s) as directed.
      KEY SUCCESS FACTORS:
      • Minimum of 2-years relevant technical experience or a combination of experience and education. The HPC Tech 2 will have experience in one of our key area: systems administration, storage administration or wide area networking.
      • Experienced in a UNIX or Linux

      environment. Windows only experience will not be considered unless there is also at least one or 2 semesters UNIX/Linux experience in the classroom (at minimum). Work well under pressure in a fast-paced, team-oriented environment. Be reliable, self-motivated and customer oriented. Be able to read and comprehend technical information such as operation manuals and technical diagrams. Have excellent communications skills and be an active listener. Be able to ask the right questions to obtain information and get to the root of the problem. The ability to monitor operations and detect problems by understanding variations and changes to system performance. Understand which tools to use to diagnose issues, respond to error messages, or debug problems. Assure that all NERSC and ESnet functions operate to the highest degree of effectiveness. Have system administration knowledge in order to support the improvement and upgrade of all NERSC systems as needed. Understand and perform system administration functions involving operating systems in use at NERSC. Understand basic computer security functions and act in a manner that will not jeopardize NERSC security. Adapt to rapidly changing hardware and software environments and stay abreast of current computing and networking technologies and industry standards. Ability to lift 25 pounds. Additional desired qualifications: Work experience in computer operations, communications protocols, data/video communications and environmental systems is a plus. Must be able to analyze situations, show initiative, and complete tasks proficiently and in a timely manner. Knowledge of system administration functions involving multiple operating systems, computer security and LAN/WAN network environments or a combination of education and some experience is a must. Capable of giving clear and concise verbal and written technical descriptions. Must be customer oriented. Able to work in varying shifts as needed. K nowledge of cybersecurity principles through experience, classes or certification. NOTE: This is a part-time, indefinite (career) appointment. This position requires completion of a background check. Incumbents in this position are represented by a union for collective bargaining purposes. Equal Employment Opportunity: Berkeley Lab is an affirmative action/equal opportunity employer committed to the development of a diverse workforce.

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      LBNL is a U.S. Department of Energy national laboratory located in Berkeley, California. It conducts unclassified scientific research and is...