Home Shopping Advisor
IKEA - Baltimore, MD

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To provide a positive shopping experience for our customers through the use of effective selling skills and tools to satisfy customer needs.

Your main tasks will include:
 Provide visitors with a positive shopping experience by ensuring customer service standards are met or exceeded.
 Ensure your area of responsibility provides visitors with a positive shopping experience by: looking through the eyes of the customer; establishing customer needs; sharing product benefits and information; ensuring the ease of shopping and instant gratification.
 Maintain detailed working knowledge of product features and benefits and services and share this information with customers.
 Maximize sales opportunities through the mechanical sales process and the IKEA Concept.
 Proactively drive sales by: supporting all marketing and in-store activities; upselling, cross-sellling and add-on sales.
 Follow up on customer orders and new customer calls in a timely manner.
 Maximize efficiency within your area of responsibility without impacting levels of service to the customer or safety standards.
 Contribute as a Sales Co-worker by achieving the KPI’s that have been identified for your role.
Demonstrate a good understanding of policies, routines and procedures.
 Communicate to managers any customer’s issues/concerns that you cannot resolve.

 6-12 months of related retail experience
 Good customer service and communication skills both verbal and written
 Experience in a sales, customer service or planning services environment
 Advanced computer skills
 Good mathematical ability
 Good ability to problem solve


About this company
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Since its founding in 1943, IKEA has offered a wide range of home furnishings and accessories of good design and function, at prices so low...