DEPARTMENT OF PEDIATRICS
The UCSF Department of Pediatrics is committed to excellence in research, education and the clinical care of infants, children and young adults. Our dedicated faculty have earned national and international recognition for their accomplishments and receive millions of dollars annually in extramural research funding to advance care for kids.
Under supervision of the Administrative Nurse III and Practice Supervisor, guided by policies and procedures of the Ambulatory Services, the Hospital Assistant II assists in the delivery of care to patients in the Department of Pediatrics, Madison Clinic for Pediatric Diabetes. This position is the primary contact for new and returning patients requiring ambulatory care at UCSF Medical Center. The individual will perform assigned patient care and laboratory procedures in support of services provided to patients within the practices. The Hospital Assistant II will be required to learn and be able to assist in all functions of the practices to include back and front office. The individual will need to adhere to the Telephone and House Standards as adopted by the Medical Center. This position will function as a critical component of a core team which includes working collaboratively to ensure best support for clinic operation and patient satisfaction. Fluency in Spanish required. The candidate will provide other duties as assigned.
The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences.
• High School Graduation or GED
• Completion of medical interpreter certificate or be eligible to take exam within a year
• Three years of relevant clinical experience and/or graduation and/or certification from an approved Medical Assistant program; or equivalent combination of both training and experience
• Recent experience as a Hospital Assistant in a medical practice within the past year, including relevant internship hours
• Experience and knowledge in Spanish interpretation and translation of medical documents
• Proficiency in Spanish and English language with medical terminology; must be fluent in English and Spanish
• Superior oral and written language skills, knowledge of grammar and composition in English and Spanish
• Basic Life Support/CPR certification (American Heart Association)
• Experience working with Pediatric Diabetes patients
• Ability to provide sight translations and consecutive interpretation
• Ability to type; computer and keyboard skills, ability to use word processing software
• Knowledge and willingness to help and be a back-up person for checking and arriving patients, making follow-up appointments, downloading medical devices, and making outbound phone calls for Spanish speaking patients and families
• Knowledge of cultural, social and linguistic communication factors
• Knowledge of ethics, healthcare interpreter standards and role of the interpreter
• Ability to perform job responsibilities independently
• Ability to promote a high level of professionalism, care and customer service
• Customer service skills, cares with sensitivity and respect in verbal and non-verbal behaviors with patients, family members, coworkers, and other healthcare members
• Must be teamwork focused and maintain a positive attitude
• Knowledge and abilities essential to the successful performance of the duties assigned to the position
Physical Demands: requires sitting, standing, walking, squatting, bending, waist twisting, kneeling, climbing stairs, reaching up to shoulder height, lifting/pulling over 60 lbs., lifting up to 5 lbs. overhead/above/below waist, carrying up to 20 lbs., pushing up to 60 lbs., fine finger manipulation, gross manipulation, simple/power grasp, repetitive hand/arm use; exposure to loud noise, dust, fumes or gases, chemicals or toxic substances, latex, blood, fluids or tissue; ability to differentiate color, verbal communication, operating motor vehicles, use of protective equipment.
Note: Physical/health screening, fingerprinting and background check required.
• Bachelor’s degree in a related or healthcare field
University of California San Francisco - 14 months ago