Hospital Donation Services Specialist
UW Hospital and Clinics - Madison, WI

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Under the general direction of the Hospital Services Manager, the Hospital Donation Specialist (HDS) is responsible for the donation process in all 104 federally designated hospitals which refer deaths and imminent deaths in UWHC OPO¿s service area. This process includes supporting referring hospitals in maintaining regulatory compliance related to organ and tissue donation. The HDS will foster communication and maximize the opportunity to give the gift of life by creating and enriching a network of relationships, designing and implementing quality improvement initiatives and educating hospital staff. The strong collaboration fostered by the HDS between the referring hospitals and the OPO is necessary to achieve community benefit of providing organs and tissues to patients in need, Additionally, The HDS will provide leadership and guidance to all OPO staff as they participate in hospital development activities. The impact of this position upon the organization is primarily seen in the number of eligible donors referred to the OPO in a timely manner and improving the conversion rate of potential donors to actual donors. Failure of the incumbent to carry out the responsibilities of this position can result in the loss of organs and tissue for transplant, resulting in loss of life for those patients who are waiting for a transplant.Incumbent possesses exemplary communication, leadership, and quality improvement skills. Strategic planning, professionalism and attention to detail are also key assets that will assist in, project management, event planning and prioritization of tasks and responsibilities. As hospital and community education is a key component of the HDS role, the incumbent must have exceptional presentation preparation and public speaking abilities. The HDS will address a multitude of issues ranging from extremely complex and sometimes unsolvable challenges, such as referring hospital physician activities and noncompliance with government regulations, to relatively common problems involving logistical issues and the utilization of available medical personnel and resources. Problems that are faced are solved in a professional manner using previous experience and leveraging established hospital relationships and knowledge. A high degree of organizational and problem solving skills are necessary in this position. Each hospital has unique circumstances that must be dealt with in an expedient manner to ensure the success of the donation programs. Innovative problem solving often needs to be accomplished in a rapid and decisive fashion to lessen the potential for major problems to occur, which could negatively impact the patients waiting for a transplant.Internal and external customer relationships comprise a substantial portion of this position as the HDS is the primary internal contact for the hospitals to which they are assigned. Occasionally, this results in real-time case involvement where the HDS must respond efficiently and effectively to requests for assistance. The HDS must also communicate regularly with hospitals and in a variety of methods, including maintaining a visual presence on-site no less than 75% of their work time. Much of this on-site time is dedicated to trainings and meeting with various departments, but it may also include working with staff and/or families real-time during potential or actual donation cases. The HDS must therefore be versed in the donation process and subsequent resources as well as be able to provide guidance, compassion and support to both staff and families.
1. Bachelor's degree from an accredited college or university in healthcare administration, finance or business, or other relevant field required.2. Masters degree in marketing, business or health related field preferred.3. Two (2) years experience planning and implementing community education/outreach programs, including giving presentations required. 4. One (1) to two (2) years of progressively responsible experience in healthcare administration preferred. 5. Experience in an academic medical center preferred.6. Transplant and/or Organ Procurement experience preferred.7. Valid Wisconsin Driver¿s license required.8. Leadership abilities: - Ability to implement change in a positive, sensitive and forward-thinking manner- Strategic thinking, planning and problem-solving- Developing goals and objectives, and establishing priorities- Self-starter with a willingness to try new ideas- Good judgment and ability to act decisively at the right time.- Results oriented9. Human Relations abilities: - Ability to build collaborative alliances and teams- Effective persuasion and negotiation skills- Effective interpersonal skills- Effective ability to ensure a high level of customer satisfaction - Flexibility and receptiveness to new and different opinions/ideas- Ability to create win/win solutions and relationships- Ability to effectively deal with conflict management and the skill to anticipate and bring issues to resolution.10. Analytic Skills: - Organization, planning, scheduling and project management skills- Ability to develop and analyze options, recommend solutions to solve complex problems and issues11. Communication Skills: - Strong verbal, written communication and group presentation skills- Demonstrated ability designing and implementing communication programs to management team12. Physical Requirements: Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

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