POSITION TITLE: PROJECT MANAGER
TITLES SUPERVISED: N/A
TOTAL NUMBER OF FTEs DIRECTLY SUPERVISED: 0 - 5
TOTAL NUMBER OF FTEs INDIRECTLY SUPERVISED: 0 - 10
PURPOSE OF POSITION: Provide comprehensive project management and leadership for Divisional or Institutional Projects. Typically reports to Director or higher leader.
REQUIRED SKILLS: Excellent communication skills (verbal, written, and interpersonal). Demonstrated ability to work collaboratively with diverse teams and interface effectively with internal and external key stakeholders at multiple levels within and beyond CCHMC. Advanced knowledge of PC-based software applications (Excel, Word, PowerPoint) and manual and web-based applications for collecting/ reporting data. Attention to detail and ability to own/ manage tasks to completion. Ability to break down complex projects into component tasks, sequence them and monitor performance. Ability to provide resolution of project issues and coordinate team schedules. Ability to provide effective direction to others in execution of project work. Experience coordinating/ executing complex projects. Comfortable working in a dynamic, fast-paced environment. Responsive to requests/ input. Ability to develop/ learn new skills. Demonstrated ability to lead quality improvement and/or process improvement activities. For research efforts, ability to lead and conduct basic secondary research (e.g., literature reviews) and advanced quantitative and qualitative analysis.
Bachelor's Degree in business, health care administration or related discipline
Seven years of relevant experience, including two years experience managing multiple highly complex projects (based on budget, number of resources, number of sites, technology environment, or stakeholder environment) and two years operational/ supervisory experience
Masters degree in Education, Healthcare, or related field
Three years of experience managing multiple highly complex projects
Project Management Professional Certification or other relevant certification
Consult with organizational stakeholders. Identify and use appropriate project management tools and concepts (scope management, planning, budget management, risk/ issue management, communications management). Provide direction and guidance to team members on creation of project deliverables. Develops and execute work plan. Set priorities for tasks based on importance and urgency. Deliver project on time and within budget. Delegate tasks effectively
Create work products and project deliverables independently. Understand and meet expectations for deliverable quality and timeliness. Oversee the creation of work products by others to ensure quality.
For research efforts, conduct/ support complex qualitative and quantitative analysis of project data, summarize findings, draw appropriate conclusions, and effectively communicate results to team. Manage and direct regulatory/ reporting activities related to projects (e.g., IRB, updates/ reports to funding agencies, etc.)
Manage communication to and relationships with key project stakeholders (internal and external to CCHMC) and institution-wide. Compose, edit, and deliver written and verbal communications. Facilitate group discussions. Keep team members appropriately informed
Coach and mentor project team members. Understand and successfully perform the role of Supervisor (as appropriate). Assist junior-level staff in developing realistic goals and monitor ongoing development (as appropriate). Provide guidance and address junior level staff performance issues. Objectively evaluate performance and provide timely/ actionable development feedback
Support research and project management for Divisional or Institutional projects across all phases of the project life-cycle. Develop tools and processes and provide ongoing support.
Skills & Competencies
Ability to develop, implement and manage projects; knowledge of the principles and concepts of project management including proficiency with relevant project management tools
Responsive to requests/ input
Demonstrating knowledge of processes; establishing and following efficient processes; understanding how processes flow across divisions and functions; understanding the impact of processes on others; seeking and pursuing opportunities for improvement
Sound understanding of concepts of quality improvement; capable of developing, implementing, monitoring and acting on quality assessment and improvement controls
Working cooperatively with others to achieve group goals; proactively adjusting one's style and efforts to complement those of others on the team; being pleasant, agreeable, and easy to work with; valuing group success as much or more than individual success
Understanding and showing respect and appreciation for the uniqueness of all individuals; leveraging differences in others' perspectives and ideas; appreciating cultural differences and adjusting one's approach to successfully integrate with others who are different from oneself
Efficiently delegating work that is the appropriate level of difficulty and giving others the authority to accomplish it; providing information, coordinating work efforts, providing assistance, and removing obstacles without becoming overly involved in daily or minor issues; following through and monitoring progress to ensure goals are achieved
Advanced skill in Microsoft Office programs
Proficient in systems relevant to the field
Meticulously keeping track of details without becoming overwhelmed by them; being exacting, precise, and accurate; spotting minor imperfections or errors and taking action to correct them
Grasping the essence of new material quickly and easily; understanding one's learning style and seeking appropriate learning opportunities; using mistakes as learning opportunities
Taking an organized approach to work and planning ahead; identifying objectives aligned with business strategies, structuring work, and estimating necessary time and resources; anticipating and adjusting for potential obstacles and problems; monitoring work progress
Prioritization and time-management skills sufficient to meet deadlines in a fast-paced environment
Strong analytical skills with the ability to make judgments and recommendations based on statistical analysis
Working knowledge of research methods including measurement, data collection and validity issues
Excellent verbal, written and interpersonal communication skills.
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