Overview :
The Hospitality Parcel Management Specialist will be required to perform many functions within the center, including all functions performed by Customer Service Associate team members. This position will have primary responsibilities for coordinating the activities of the in-center package delivery station or onsite/property receiving dock (where applicable). Additionally, this position may perform functions such as purchasing, scheduling, problem solving, setting up new customer accounts, preparing bank deposits, and directing team members in one or more major functional areas, to include Shipping Services, Express Services and Computer Services.
Responsibilities :
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision
Takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers
Primary responsibility for coordination of all shipping related services and activities, to include:
Provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates.
Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.
Offer assistance to customers by suggesting appropriate shipping methods. Maintains inventory of shipping supplies.
Maintains log of all incoming and outgoing parcels, prepares parcels for pickup by delivery drivers, and sorts incoming parcels.
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
Utilize proprietary software and equipment to execute necessary job functions. Responsible for mobile equipment assigned on a daily basis(where applicable)
Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages and affixing labels to parcels.
Utilize pallet jacks and other large package handling equipment (where applicable)
Follows all Equipment Safety and Package Security guidelines
Sets priorities of customer requests
Follows copying protocol (copyright law, confidentiality, and careful handling of original documents)
Maintain high levels of customer service
Use sound judgement to resolve customer service issues or refunds vMay provide leadership on assigned shifts
May assist team members in goal setting and skill development
Assists in the training of center team members vPerforms multiple tasks at the same time, using automatic equipment capabilities
Troubleshoots routine equipment problems
May pick-up and deliver customer packages throughout the hotel facility
May pick-up and deliver customer orders
Collates, sorts and organizes customer orders as well as property and customer communications
May operate photocopy, binding and other auxiliary equipment
May require investigative research for mis-labeled packages
Operates the point of sale terminal (POS) ensuring package handling fees are collected.
Performs daily close-out procedures on POS.
Prepares bank deposit slips
Performs administrative duties, including bidding, ordering supplies and inventory control
Follows instructions of supervisors and assists other team members in performing center functions
Perform all other duties as needed or requested
All other duties as needed or required
Qualifications :
High School Diploma or equivalent education
6+ months related experience
Proven strong organization and planning skills.
Action oriented with skills and aptitude to excel in a customer-focused and results-driven environment.
High integrity individuals who present professional image through effective written and verbal communication skills.
Excellent team building and collaborative skills; ability to develop strong customer relationships.
Strong problem solving skills.
For new hires, must meet all FedEx Office's employment qualifications in force at time of hiring, including successful passing of background check
For current FedEx Office's team members, must have received a Meets Standard or above on last performance appraisal
For new hires, must meet all FedEx Office's employment qualifications in force at time of hiring, including successful passing of background check
For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
ESSENTIAL FUNCTIONS:
Ability to stand during entire shift, excluding meal and rest periods
Ability to move and lift 55 pounds
Ability, on a consistent basis, to bend/twist at the waist and knees
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability,on a consistent basis, to work with minimal supervision
QUALITY DRIVEN MANAGEMENT (QDM):
(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)
Suggests areas for improvement in internal processes along with possible solutions
Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility
Applies Quality concepts presented at training during daily activities
Supports FedEx Office’s Quality initiatives
FedEx Office - 16 months ago
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