The Hospitality Shift Manager is responsible for managing and overseeing all aspects of the administration and daily operations of the SBCC Food and Beverage and Facilities/EVS departments. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
To perform this job successfully, and individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Must demonstrate leadership, fairness and sensibility to the customers and employees.
Must possess ability to instill a sense of pride and personal responsibility in subordinate employees.
Must be 18 years of age or older upon employment.
High School diploma or its equivalency required.
Four (4) years of experience with two (2) years in the field of food and beverage required.
Minimum of two (2) years Food and Beverage Supervisory experience.
Knowledge of all phases of full service dining.
Previous customer service experience required.
Excellent interpersonal, customer service, communication, coaching, team building and problem solving skills.
Must have proficient computer skills.
Language Skills and Reasoning Ability:
Must possess excellent communication skills.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. Must be able to work in an environment where smoking is permitted.
Must be able to stand, walk, and move through all areas of the Food and Beverage department and the Casino for long periods of time. Must be able to lift and carry up to thirty (30) pounds.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-faced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.