Eataly is the largest artisanal Italian food and wine marketplace in the world! With various restaurants, our market sells the same quality products used by our chefs: cured meats, cheeses, fruits and vegetables, meat and fish, handmade pasta, pastries, coffee and tea, as well as dried pastas, sauces and olive oil. A cooking school, bookstore, housewares and beauty section makes it even easier to bring Italy home!
As a leader in the food and beverage industries, Eataly offers great benefits, staff discounts and tremendous growth opportunities. We are a young, energetic and innovative start-up that is rapidly expanding and we are looking for a new Host to grow with us! As an ambassador of Eataly products and services, our Host is responsible for helping to create and maintain quality experiences for each guest that comes to Eataly. Eataly ambassadors are expected to actively engage with guests and spend quality time with each customer.
Duties and Responsibilities:
--Graciously greets guests upon their arrival.
--Escorts guests to their seats, provides menus to guests and informs them of the name of their server.
--Maintains an accurate, fair and up to date waitlist and seating chart. Informs guests when their table is ready.
--Oversees the general functioning of the dining room during the meal service period, relaying information to service personnel, requesting feedback from guests as to their satisfaction, making adjustments when and where necessary.
--Takes and manages reservations in restaurants that allow reservations.
--Assists with the duties of servers and bus persons, such as securing a food or beverage item for a patron, resetting a table for reuse, etc., as the customer traffic flow allows, ensuring the maintenance of food service effectiveness and efficiency.
--Balance the customer flow among the service stations, taking into account requests for a particular table or server, depending on availability.
--Use a computerized seating chart application and may use an I-Pad version of the seating chart.
--Adheres to all company and department procedures, policies, expectations and quality standards.
--Sufficient exposure, generally a minimum of one year in a high-volume NYC restaurant.
--Must have basic computer skills.
--High school graduate or equivalent desired.
--Must be able to exert well-paced mobility for periods of up to four hours in length.
--Must have the ability to lift trays, soiled dish bins, etc., of up to 40 pounds in weight.
--Ability to communicate effectively and provide excellent customer service.