Hosting Support Specialist
American Technology Services - Fairfax, VA

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American Technology Services, Inc. has an opening for a Hosting Support Specialist. With continued steady growth, we have a new position open for full-time permanent work on our team in Fairfax, VA. If you enjoy the combination of working with multiple clients and putting your experience to work with a variety of different software and hardware products, then we want to talk to you.

Candidates need to be individuals who strive for personal growth and success. American Technology Services offers a positive work environment and “big company ” benefits while maintaining small company culture. Primary Job Responsibilities include: - High touch ” client service - Setting up, monitoring, and maintaining hosted clients web sites, applications, and databases - Client interaction while researching and resolving support calls in a ticketing system - Consulting on various aspects of hosting administration both with clients and internal developers - Developing documentation as needed - Providing client user assistance and training as needed General Requirements Candidates Must Have: - A quotcan doquot attitude and quotfollow throughquot approach for solutions - Excellent “high touch ” customer service practices - Strong verbal and written communication skills with all levels of employment and technical knowledge bases - Prior experience in a hosting environment is desired - Reliability to start the morning shift punctually - Dedication and a true enthusiasm for your work - Willingness to travel to Merrifield, VA and Reston, VA Datacenters - Ability to work individually and in team environments both internally and with clients - Ability to lift and carry up to 50 pounds for moving computer equipment - Favorable results on a Standard Criminal Background Check for employment Technical Requirements Candidate Must Have a Good Functional Knowledge of: - Windows 2003 " 2008 - IIS 6 " 7 - Firewalls and security concepts - VMware Products (ESX, Server, vCenter) - Dell Server Hardware - Monitoring software - Network Security Audits - On-line backup storage - Virtualization Services Technical Requirements that would be nice to have: - DNS (Bind " Windows DNS) - Linux (RHEL, CentOS) - Microsoft SQL Server - iSCSI SAN and Cisco IOS/ASA skills are a plus Bachelor ’s degree in a related field or equivalent work experience preferred. About us: We are a dynamic, full service IT solutions firm with a strong focus on high quality services in: -Network and infrastructure support -Web site design and development -Managed hosting services -Information technology consulting We support clients in Associations, Financial Institutions, and Professional Services Firms categories primarily.

For more information, visit us at www.networkats.com. Qualified candidates can apply through our career page. American Technology Services, Inc. is an Equal Opportunity Employer and supports a Drug-Free Work Environment.