This position is responsible for all hotel front desk related functions.
Provide the highest quality of service to the customer at all times and maintain the hotel's high standard of service and hospitality.
Greet and register guests and provide room assignments accommodating special requests whenever possible.
Handle guest check ins and checkouts efficiently and in a friendly and professional manner.
Communicate with previous shift, organize shift and review remaining reservations that are to arrive.
Verify that all updated contingency reports have been run.
Resolve any discrepancies with departments out of balance.
Ensure credit card draft capture is in balance.
Print registration cards for next day arrivals.
Verify GTD no shows and complete walked guest report.
Assist guests with general services such as check cashing, making change, and answering any general questions.
Ensure that all wake up calls are handled promptly and properly.
Complete a "person in charge" security report identifying any unusual events and place on the General Manager's desk for review.
Post room charges, food and beverage charges, phone charges, compute guest bills using PMS, collect payment following all cash handling procedures as required.
Balance accounts to zero.
Balance all rebates, paid outs, and misc. charges.
Inform management of any discrepancies.
Prepare Housekeeping Reports recording same day checkouts, stay overs, etc.
Complete, print and leave all required reports at the assigned areas for designated managers.
Conduct ongoing verification of hotel security with others using the two way radio system.
Represent the Hotel in regard to guest complaints and situations that require immediate attention.
During down time, inspect the desk area for cleanliness, refill supplies as needed, inventory items as assigned. Have a thorough knowledge of emergency procedures.
Ensures the desk is always attended.
Moves luggage or packages weighing up to 50 lbs.
Supports the hospitality programs to ensure their success.
Through training programs, continues to practice skills taught.
Wear proper uniform at all times as specified in associate handbook.
Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the associate handbook.
Other related duties may also be assigned.
High school education or the equivalent.
Some documented hospitality industry experience or some formal travel agency or related college training.
Must be familiar with computer systems and cash handling
Must be able to clear a background check and pre-employment drug test and physical assesment.
A Driver's License may be required
Background position ranking skills:
Language skills sufficient to: 1.Read and comprehend simple instruction, short correspondence and memos. 2. Write simple correspondence. 3. Effectively present information in one on one and small group situations to customers, clients or associates.
Math skills: sufficient to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, or volume. Reasoning abilities sufficient to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. One must also be able to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS – The employee is regularly required to use hands, reach with hands and arms, talk, and hear. The employee is required to stand for long periods of time, to walk and occasionally sit. The employee must regularly lift up to 50 lbs. Specific vision required include close vision, distance vision, color vision, and peripheral vision. The noise level is usually quiet.
Fair Labor Standards Act Status: Nonexempt/hourly
The above is not intended to list all possible essential functions or requirements as they are subject to change. The employer reserves the right to revise or change this description. This description does not constitute a written or implied contract of employment. All employees are expected to work varying hours of compensated overtime to accomplish various duties. To perform this job successfully, an individual must be able to satisfactorily perform each of the above essential duties and meet the physical demands. Reasonable accommodations may be made to enable individuals with disabilities to meet these conditions.