Hotline Associate
Boys Town - Omaha, NE

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The Boys Town National Hotline is the only crisis, resource and referral number both kids and parents may call with any problem, any time. Our team embarks on a daily mission to lend a compassionate ear and provide navigation services to save children and heal families. If you hold a passion in your heart to help others and want to make a difference, join our team today!

We are currently seeking a Part Time Hotline Associate for 12 hours per week. The schedule is for Friday evenings 11:00pm-3:00am along with a Monday shift preference of either 3:00am-11:00am OR 3:00pm-11:00pm.

As our Hotline Associate, you will be providing a variety of tasks related to Hotline Support services. Providing excellent customer service to inbound callers, you will determine the nature/urgency of calls and categorize them based on information provided. You may refer/transfer caller to appropriate party, communicate relevant information or document information for appropriate correspondence. Documentation and confidentiality are key responsibilities of this position. The Hotline Associate will have a supervisor to consult for issues/calls that need escalation or for questions he/she is not able to answer using research systems.

The ideal candidate will have great communication skills via phone and in person. A professional and friendly demeanor is highly desired. An expectation of the role will be to serve as a role model in carrying out the Boys Town mission.

To be considered for this unique opportunity you will need:
GED or High School diploma preferred

Minimum of six months in an inbound/outbound telemarketing environment with strong customer service

Requires accurate and fast typing speed

Willingness to work flexible schedules as necessary

Confidentiality is required for all information

Strong knowledge and experience in Microsoft Access

The Boys Town mission has always been and always will be centered around creating an environment for children that includes trust, discipline, emotional support and respect. At Boys Town we believe that all children and youth have the potential to become bright, productive, adjusted, loving people.

Boys Town is nationally recognized for its research-proven child, health and family care programs. One of the country’s largest nonprofit, publically funded child-care organizations, Boys Town annually touches the lives of more than 400,000 boys, girls, parents and others nationwide through its highly effective services and programs.

If you are committed, passionate and feel you are qualified to take on a life-changing experience please apply at .

Boys Town is an equal opportunity and affirmative action employer, who participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law. If you have a disability and need an accommodation as part of the application process, please contact us toll-free for assistance at 1-877-639-6003.

Boys Town - 23 months ago - save job
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