Responsible for helping to achieve ongoing guest satisfaction and team goals using guest tracking as a tool for continuous improvement. Overall responsibility for maintenance and upkeep, cleanliness of rooms, and attentiveness of personnel.
Cleans suites according to property specific and System Standards.
Respond promptly to requests from guests and other departments.
Fill cart with supplies and transport cart to assigned area.
Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
Replace guest amenities and supplies in rooms.
Replace dirty linens and terry with clean items. Make beds and fold terry.
Remove trash, dirty linen, and room service items.
Check that all appliances are present in the room and in working order.
Straighten desk items, furniture, and appliances.
Dust, polish, and remove marks from walls and furnishings.
Vacuum carpets and perform floor care duties
Report maintenance problems to the appropriate person
Perform other reasonable job duties as requested by Supervisors.
ADDITIONAL DUTIES AND RESPONSIBILITIES
Practice safety standards at all times. Know all hotel specific emergency procedures.
Comply with federal laws and break periods.
Comply with Record Retention, Standard Operating Procedures and daily responsibilities.
Assist team with training, supplies and support in order to consistently provide a quality guest room and public areas.
Adhere to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the employee handbook.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
Reach overhead and below the knees, including bending, twisting, pulling, and stopping
The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work.
Associates are required to comply with Colwen Management Inc uniform and appearance standards.
Associates are expected to carry out all reasonable requests by Managers which the associate is capable of performing.
Colwen Hotel Management - 16 months ago