The housekeeper position will follow company policies and standards as they relate to cleanliness of guestrooms and maintenance of public areas, as well as to provide excellent customer service. Responsibilities include cleaning guestrooms, stripping of terry and linen, laundry duties, maintenance of public areas, and protecting guest privacy and safety when within reasonable control of the position to do so.
Duties and Responsibilities:
A list of major tasks of the position follows. The essential functions of the position are indicated by the heading in bold. The list of essential functions is not exhaustive and may be supplemented as necessary.
1. Cleanliness of Guestrooms and Public Areas (70%)
This position will ensure guestrooms are properly stripped of bed linens and terry, garbage, and debris. The guestroom will be adequately stocked with in-room literature, personal supplies, amenities, and information to the guest that is maintained in a clean and presentable fashion. This position requires strict adherence to company guidelines and standards as they relate to cleanliness and maintenance of the guestroom.
Conducts self-inspections on each guestroom cleaned to ensure all areas of cleaning and maintenance are covered. Consults with the front desk to communicate status of each guestroom and report maintenance problems and areas of needed improvement. Responsible for housekeeping cart cleanliness and upkeep as well as proper storage of guest supplies, literature, and amenities. Proper storage of chemicals in the caddy is required as well as strict adherence to OSHA policies including maintaining all bottles properly labeled and ensuring chemicals are not mixed. Use of proper equipment and apparel on the job is required at all times including slip resistant shoes and gloves (disposable and industrial).
2. Safety and Security of Guests and Associates (10%)
This position is responsible for protecting the safety and security of the guests, within reasonable limits. Maintains guest privacy by locking all guest room doors, ensures guest belongings are housed in the guest room, and lost & found items are returned to the front desk to be logged and stored. Maintains high standards of respect for guest privacy that ensures guest valuables are not removed and/or damaged by this position. Maintains security for the guest, inn, and fellow associates by following established procedures for the use of housekeeping keys including signing in and out for they keys on a daily basis. Reports any suspicious activity by guests or others or any unsafe conditions to manager and front desk in a timely manner.
Strictly follows all safety rules and regulations as stipulated by company including proper room cleaning safety procedures, lifting techniques, transportation of the housekeeping cart and linen buggies, carrying of linen, terry, chemicals, and guest supplies in compliance with the proper lifting and safety techniques. Immediately reports any on the job injury or illness to the General Manager.
3. Quality Standards and Procedures (10%)
Assists General Manager in Quality Assurance Evaluations to ensure the hotel is meeting all housekeeping and cleanliness standards. Meets guestroom and hotel cleanliness, maintenance, and property upkeep standards at all times in accordance with the Quality Assurance department. Provides excellent customer service to exceed the guests' expectations.
4. Assist with laundry department as needed (10%)
May include but not limited to laundry duties as stipulated by General Manager including washing, drying, folding, stripping, sorting, and cleanliness of guest room terry and linen as well as maintenance of the laundry room, stocking of laundry supplies and inventory of linen and guest room supplies. Assists the laundry personnel with daily laundry duties as needed to ensure efficiency and productivity at all times.
5. Other Duties
Performs all related duties as assigned by the General Manager.
This job description is to be used as a guide for accomplishing departmental as well as company objectives, and covers only the primary functions and responsibilities of the position.
All personnel of Park Management Group shall demonstrate professional behavior supportive of our service role, including, but not limited to the following:
Demonstrating and encouraging an enthusiastic commitment to quality performance and continuous improvement. Demonstrating dissatisfaction with and working to improve less than excellent performance. Fulfilling responsibilities with honesty, integrity and in full compliance with legal and company requirements.
Possessing a positive attitude and work ethic as well as being a motivator to fellow co-workers and support staff. Ability to welcome changes and challenges. Prepared to deal with customer situations and requests and the ability to respond quickly to meet the guests' needs and expectations to ensure customer satisfaction and brand loyalty.
Participative and interactive performance style. Self-empowered to complete daily tasks and assignments with little supervision at times. Self-reliant and independent work style as well as ability to work well under pressure. Ability to communicate effectively with guests and fellow co-workers.
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High School Diploma preferred but not required. Experience in customer service and hotel operations and or restaurant and retail experience preferred.
Concise, clear verbal and written communication skills. Regular work attendance which includes flexibility in work schedule that may include afternoons, nights, weekends, and holidays. Excellent customer service skills. Demonstrates ability to interact with coworkers in a variety of situations and maintains a calm demeanor in a stressful environment.
Ability to read and interpret documents. Ability to write information on status reports and to convey the information easily to designated staff. Ability to interact with the guest at all times to determine guest needs and meet expectations.
While performing the duties of this job, the employee is required to walk, stand, push, pull, carry, lift, kneel, see, talk, hear, read, and bend. The employee is frequently required to remain on their feet for long periods of time as well demonstrate ability to kneel and reach into recessed areas such as a bathtub and washer/dryer. The employee is required to push housekeeping and linen carts weighing up to 25 lbs. and to climb stairs. The employee is required to be exposed to chemicals and solvents and must demonstrate good physical and visual observation skills.
PMG Hotels - 2 years ago
The Hotel at Auburn University
Capella Hotel Group
- 12 days ago
Fairfield Inn & Suites Auburn Opelika
Hospitality Online, Inc.
- 21 days ago
Fairfield Inn & Suites Auburn Opelika
Hospitality Online, Inc.
- 9 days ago
Jameson Inns owns limited-service hotels in about a dozen southeastern and midwestern states operating under the Jameson Inns and Signature...