Housekeeping Manager
Autograph - Orlando, FL

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This is a franchise job posting, Housekeeping Manager, Grand Bohemian Hotel Orlando an Autograph Collection property, Orlando FL. Please do not apply for this job online. Please contact the property directly at 407-581-4799 or via email at kate.eames@kesslercollection.com. Sincerely, Aon Hewitt Talent Acquisition Solutions Recruiting Operations and Delivery on behalf of Marriott International, Inc.
      JOB SUMMARY:

      The Kessler Collection: Inspiring Places, Intuitive Service, Exuberant Guests!

      Believing that people want to be entertained, have fun and be comfortable when they stay at a hotel on business or for pleasure, Richard C. Kessler developed his vision for highly themed hotels in the early 1990's. Through the use of distinctive architecture, stylish interior design, rare art and music, Kessler Collection guests are treated to unique hotel experiences. While themes may vary, our service does not.
      Gracious hospitality from the intuitive nature, dedication and teamwork of our employees, whom we fondly refer to as Grand Performers, creates even more reasons for guests to return again and again. We seek the best of the best and look for enthusiastic professionals whom are eager to deliver outstanding service to our guests.

      Open Position: Housekeeping Manager , Grand Bohemian Hotel Orlando
      Location: Orlando, FL
      Learn more: http://www.youtube.com/watch?v=eMfZ08OMMVM

      ALL APPLICANTS MUST COMPLETE THE ON-LINE APPLICATION PROCESS AT WWW.KESSLERCAREERS.COM BEFORE WE WILL CONSIDER THEM AS AN ACTIVE CANDIDATE FOR THE POSITION.

      Requirements of the position include:
      · Establishes standards and procedures for work of housekeeping staff.
      · Plans work schedules to ensure adequate service.
      · Inspects and evaluates physical condition of all areas of the hotel.
      · Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
      · Periodically inventories supplies and equipment.
      · Investigates new and improved cleaning instruments and methods.
      · Ensures staff is well trained.
      · Celebrates successes and publicly recognizes the contributions of team members.
      · Empowers Grand Performers to provide excellent customer service.
      · Observes service behaviors of Grand Performers and provides feedback for improved performance.
      · Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
      · Supports and supervisors and effective inspection program for all guestrooms and public space.
      · Responds to and handles guest problems and complaints.
      · Ensures all Grand Performers have proper supplies, equipment and uniforms.
      · Solicits Grand Performer feedback, utilizes an “open door” policy, and reviews Grand Performer satisfaction results to identify and address problems or concerns.
      · Sets a positive example for guest relations.
      · Initiates Grand Performer progressive discipline according to policy.
      · Leads departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
      SUPERVISORY RESPONSIBILITIES:
      Manages Grand Performers who supervises a Team in the Housekeeping Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
      The Ideal Candidate Will Possess:
      * 5 years leadership experience in Housekeeping Department within a Four or Five Diamond Resort/Hotel
      * Advanced knowledge of Property Management computer systems – Opera Preferred
      * Ability to work flexible schedule (weekends/ holidays)
      A career opportunity with the Kessler Collection offers you competitive rates of pay, a benefits package, including a range of health and dental insurance options, training and personal development programs and 401K.
      More information is available at www.kesslercollection.com EOE, Drug Free Workplace, Smoke Free Workplace
      EOE M/F/D/V

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