Supervise, train and inspect the performance of assigned Floor Supervisor, Guest Room Attendant, Turndown Attendant, Laundry Attendant, and Public Space Cleaner ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests.
Two years experience as a supervisor.
Supervisory experience in hotel industry.
Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
High school graduate, or experience equivalent their of.
Fluency in English both verbal and written. Provide legible communication. Spanish speaking is a plus.
Compute mathematical calculations.
Proficiency in all Microsoft applications. Springer Miller Systems experience preferred.
perform job functions with attention to detail, speed and accuracy.
prioritize and organize.
be a clear thinker, remaining calm and resolving problems using good judgement.
follow directions thoroughly.
understand guest’s service needs.
work cohesively with co-workers as part of a team.
work with minimal supervision.
maintain confidentiality of guest information and pertinent hotel data.
ascertain departmental training needs and provide such training.
direct performance of staff and follow up with corrections when needed.
schedule personnel properly to meet inventory of room needs.
conduct supply and linen inventories as well as process purchase orders.
monitor laundry performance and productivity.
monitor and inspect the cleanliness of guest rooms and public space.
deal with guest, associates and the general public with excellent interpersonal skills.
handle diffucult employee issues in a professional manner to include counseling and issuing documentation.