Housekeeping Supervisor
Holiday Inn Express Times Square - New York, NY

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Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.

Potential Career Path

Executive Housekeeper – Front Office Manager – Assistant General Manager – General Manager

Essential Job Functions
  • Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
  • Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.)

  • Train staff to clean rooms in an efficient manner according to established standards or partner with external vendor to ensure staff is trained properly.

  • Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
  • Issue cleaning supplies and equipment to associates.
  • On occasion, clean rooms or assist staff with cleaning rooms.
  • Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendor.
  • Supervise laundry employees, if applicable.
  • Prepare work schedules for HHM associates or provide vendor with anticipated occupancy to ensure proper staffing levels.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Practice safe work habits and wear protective safety equipment.
  • Assist in the breakfast area as needed.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.
Position Requirements
  • High School diploma preferred.
  • Previous housekeeping experience or equivalent training required.
  • Previous supervisory responsibility preferred.
Work Environment and Context
  • Work schedule varies and may include working on holidays, and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching,kneeling, bending.
Hersha Hospitality Management (HHM) is an industry-leading and growing hotel management, investment, and development firm that provides turn-key management solutions to hotels across the United States. HHM manages world class brands in the select service and full service markets as well as a collection of independent, boutique hotels in key markets.

Hersha Hospitality Management - 13 months ago - save job - block
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