Housekeeping Supervisor
Marriott Gaslamp Quarter - San Diego, CA

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Education: High School education or equivalent experience. Experience: Six-month section housekeeper experience in hotel or related service industry. Customer relation's skills. Skills and Abilities: Must have good organizational skills to maintain linen closets, and carts.

Ability to read, write and verbally communicate in English. Must be able to verbally communicate problems to subordinate and direct resolution of problems. Must possess skill to follow through for positive results. Must understand and monitor housekeeping room cleanliness standards.

Ability to teach others. Must comprehend directions and assignments from management No. of Employees Supervised: Act as a lead worker in providing advice, counsel, training and assistance to a supervisor for 5 to 50 employees. JOB TITLE: Floor Supervisor REPORTS TO: Assistant Director of Services BASIC PURPOSE: Monitor the duties performed by the section housekeepers in keeping guest rooms and public areas of the hotel clean and in a serviceable condition to ensure procedures are followed, standards maintained and quality service given in a safe, secure, accident-free manner.

ESSENTIAL FUNCTIONS: Inspect all assigned guest rooms including special clean items and equipment daily to ensure quality service. Train and monitor housekeepers on their daily responsibilities to ensure house rules, safety rules, security procedures and housekeeping procedures and standards are understood and followed. Update housekeeping management on the progress and status of each area of responsibility; complete required forms and reports (i.e. room status, discrepancy, late check outs, etc.) Report safety hazards, theft of room items and items requiring repair to housekeeping management.

Inspect vending areas, storerooms and stairwells for cleanliness - daily. Notify laundry of linen requirements necessary to clean the early check out rooms. Respond and comply with all guest requests, issues and problems to ensure customer satisfaction. Assist with daily cleaning room during peak periods or in the absence of the regular housekeepers.

Work as a team with the engineering department. Always smile.

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Marriott International, Inc., is a leading lodging and hospitality company that develops, operates, and franchises hotels, corporate housing...