Housekeeping Supervisor
Turnberry Associates 13 reviews - Aventura, FL

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- Supervise Housekeeping staff, providing open communication, training, coaching and counseling, performance feedback in order to ensure productivity and efficiency in service delivery, as well as positive moral amongst the team
- Inspect the cleaning of guest rooms, public areas, turndown and heart of the house, to include VIP rooms
- Issue work assignments to staff ensuring a smooth flow of housekeeping operations, taking account special request, deep cleaning area, areas of concentration
- Issue supplies to staff, controlling inventory and expenses
- Respond to guest requests, ensuring guest satisfaction, and maintaining standards of service
- Log lost & found items to maintain control
- Other duties and responsibilities as assigned
- The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
- Maintain a safe work environment for co-workers and a safe hotel for guests; please refer to Section 7.0 in the Associate Handbook for specific examples.
- Maintains strong influence within all hiring, training, performance evaluations, discipline and/or termination decisions.
- Responsible for receiving, processing and investigating complaints made per the existing harassment policy.

Required Experience:
- Previous housekeeping and/or supervisory experience preferred

Required Education:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Ability to communicate, verbally, and in writing, effectively with guests and coworkers;respond to guest requests
- No special licenses or certificates required
- Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers
- Conflict-resolution skills
- Ability to multitask and handle stress under pressure, during busy periods

Additional Comments:
- Must be able to walk, climb stairs
- Must be able to bend, stoop, crouch
- Must use hands to reach, grasp, handle, pull and push
- Must have good near and far vision
- Must be able to hear, talk, smell
- Must be able to lift & carry up to 50 pounds
- Majority of duties performed indoors. Noise level moderate.

About this company
13 reviews
Turnberry Associates tries to turn real estate into gold. The company develops and manages commercial and residential real estate, primarily...