Housing Policy Manager
Housing Authority of the County of Santa Clara 2.02 reviews - San Jose, CA

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Plan, direct, coordinate and supervise directly and/or through subordinate supervisory staff the day-to-day activities of a unit in the Housing Programs Department. Take a major role in the formulation of internal policies, procedures, regulations and guidelines used to administer the several programs administered by the Authority, including the Section 8 Housing Choice Voucher Program. Oversee and supervise the processes and activities of assigned unit(s); which may include information technology, policies, procedures and budget process, special programs, community services programs, training and development and other areas as assigned. Ensure compliance which includes quality control, auditing, efficiency/service, delivery, software administration and ad-hoc reporting.


Education: Bachelor’s degree or any combination of experience and training that would likely provide the required knowledge and abilities for this classification. Such experience and training would be equivalent to a Bachelor’s degree in Social Services, or Behavioral Sciences, Public or Business Administration or related field. Experience used to satisfy the education requirement must be in addition to any other experience required for this position.

Experience: A minimum of four years professional and administrative experience in public administration, managing cases for a social services agency as well as programmatic responsibility, including the supervision and the development, implementation, and evaluation of training and development programs; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position. Experience should include progressive knowledge about software functionality, preferably with housing systems. Some direct hand-on operational experience is required.

License: Must have possession of or the ability to immediately obtain and retain a valid California Driver License and a driving record acceptable to the Authority.

ESSENTIAL JOB FUNCTIONS: The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
• Plan, organize, coordinate, assign, and supervise directly and/or through subordinate supervisory the daily activities of a unit in the Department. Review and evaluate work products and methods. Identify and resolve problems.
• Research and analyze new federal and state housing program regulations. Work with Analysts, and other assigned staff, in the development of policies and procedures, forms, letters, flyers and training material for program delivery and compliance to implement new regulations for review and approval by management staff.
• Monitor the effectiveness of compliance operations, meet with supervisory staff regarding staff issues; implement teamwork strategies to meet workload needs.
• Ensure program compliance with applicable Housing and Urban Development (HUD) regulations and the Administrative Plan for Section 8 vouchers, and other special programs. Implement Moving to Work (MTW) strategies for the Section 8 Program.
• Ensure compliance which includes quality control, auditing, efficiency/service, delivery, software administration and ad-hoc reporting.
• Program development of new programs/services and community partnerships, including annual updates and additions to the MTW Administrative Plan.
• Perform project management tasks for the implementation project(s), evaluation and maintenance of the Department’s software systems ensuring appropriate scope definition, schedule and budget development, reporting and monitoring.
• Reviews, administers and monitors contracts for services provided and oversees the performance of contract employees.
• Participate in the selection of staff. Train, assign and conduct performance reviews. Recommend salary increases and disciplinary action.
• Work with assigned staff to research, develop, coordinate and conduct training and development for department staff, and clients which may include tenants, owners and community based organizations.
• Participate in the development, administration and monitoring of program annual budget.
• Participate in the development of strategies for implementation and evaluation of Department goals, objectives, policies, and priorities for assigned programs to ensure goals and quality is maintained. Develop and implement internal mechanisms for the continuing review of programs administered by the unit(s). Review the resultant data and make recommendations based on that data.
• Manage and oversee needs assessments, appropriate referrals to social/community services, and overall caseload management including working with the Family Self-Sufficiency Programs, or other special programs as assigned.
• Identify needs for and participate in community interfacing related to MTW and other projects and other partnerships.
• Review special cases and conduct informal administrative hearings, as required by policy.
• Coordinate meetings, and work with other safety personnel, to ensure safety rules and practices are followed to minimize risk, injury or illness to employees or property damage. Conduct a variety of department risk control/safety meetings, investigate, review and analyze near accidents, accidents and determine corrective action needed.
• Maintain continuing interaction and coordination of activities with other Authority departments and outside public agencies, and private sources. Respond to inquiries from the public, owners, property managers, tenants, political representatives, or other social services agencies. Represent the Authority at professional conferences, commissions and committees.
• Develop and monitor project plans, including providing direction and guidance to project teams.
• Supervisory practices and principles, and organizational administration and management.
• Project management knowledge and skills
• Solid knowledge of implementation methodologies.
• Strong oral and written communication skills to include the development and presentation of formal procedures, forms, letters, flyers and training materials for program delivery and compliance.
• Software applications research, development, conversion, installation, and maintenance projects, including planning, organization and defining project requirements, methods and end objectives.
• Strong analytical, problem solving and troubleshooting skills.
• Housing-related federal, state and local codes and laws relative to program development.
• Must have strong computer skills, including but not limited to Excel, Outlook and Word and knowledge of other software programs required by the department and/or Agency.
• Ability to digest complex issues and explain to others in a concise, straightforward manner; compose/edit documents and effectively express complicated topics.
• Negotiation techniques and principles.
• The details of the Section 8 Housing Choice Voucher Program programs administered by the Authority and their rules, regulations, requirements, and guidelines.
• Requires the ability to work independently
• Develop, mentor and motivate staff with tact and diplomacy; exhibit professionalism and lead by example.
• Local housing market conditions.
• Provides assistance and serves as a back up to other employees of the department as needed.
• Performs other related duties as required.
Data Utilization:
• Ability to interpret rules and regulations governing assisted housing programs. Housing-related federal, state and local codes and laws relative to program development and tenant and owner rights and responsibilities related to housing. Health, safety, sanitation, and structural factors involved in residential housing.
• Oversee and participate in performing complex computer information system operation, evaluation of programs and equipment.
• Evaluate department’s database structure to maintain database integrity, and conduct audits to ensure accuracy, security, and performance efficiency.
• Requires the ability to review, classify, categorize, prioritize, and/or analyze data.
• Research and analyze new federal and state housing program regulations. Work with Analysts, and other assigned staff, in the development of policies and procedures implementing new regulations for review and approval by management staff.
• Oversee contract administration, rent negotiations and rent surveys.
• Implement and evaluate employment and training programs and supervise professionals and assist them in technical procedures.
Human Interaction:
• Apply principles of persuasion and/or influence over others in a supervisory capacity.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Be courteous, exercise judgment, discretion, and maintain confidentiality in dealing with client information and deal effectively with clients from a variety of cultural and economic backgrounds.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference and descriptive data and information. Respond to inquiries and complaints and communicate clearly and concisely, both orally and in writing.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives. Quickly assimilate and apply changing rules and regulations and interpret them to the general public.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.
Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds) to medium (up to 25 pounds). Tasks may involve extended periods of time at a keyboard or work station. Operate assigned equipment and drive a vehicle.
Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions; inspection work may present exposure to such environmental conditions as dirt, dust, pollen, odors, wetness, humidity, rain, electric currents, traffic hazards, violence or disease.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks are performed when circumstances change. This job description replaces all previous descriptions for this position.
The Housing Authority of the County of Santa Clara (HACSC) is an Equal Opportunity Employer and does not discriminate based on religious affiliation, marital status, physical or mental disability, national origin, citizenship, age, race, color, creed, gender, gender identity, sexual orientation, genetic makeup, political or union affiliation, status as a Vietnam-era, disabled or other veteran, or any other basis protected by federal, state or local law. In compliance with the Americans with Disabilities Act, the Authority will provide reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to complete the application process please contact the Authority’s Human Resources Department by either visiting the Authority at 505 West Julian Street, San Jose, California, 95110, or calling (408) 993-2934.

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2.02 reviews