Housing Programs Manager
Housing Authority of the County of Santa Clara - San Jose, CA

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Plan, direct, coordinate and supervise the day-to-day activities in the Housing Programs Department. Take a major role in the development of policies, procedures, regulations and guidelines used to administer the several programs administered by the Authority, including the Housing Choice Voucher Program Section 8 Program. Oversee and supervisor the processes and activities of assigned unit(s); which may include inspections, initial eligibility, information technology, policies, procedures and budget process, special programs, and community services programs, and/or the continued occupancy and training and development. May provide project management of software implementation projects(s), evaluation and maintenance, while ensuring appropriate scope definition, schedule and budget development, and reporting and monitoring.


Education: Bachelor’s degree or any combination of experience and training that would likely provide the required knowledge and abilities for this classification. Such experience and training would be equivalent to a Bachelor’s degree in Social Services, or Behavioral Sciences, Public or Business Administration or related field. Experience used to satisfy the education requirement must be in addition to any other experience required for this position.

Experience: A minimum of four years professional and administrative experience in public administration, managing cases for a social services agency as well as programmatic responsibility, including the supervision and the development, implementation, and evaluation of training and development programs; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position. Experience should include progressive knowledge about software functionality, preferably with housing systems. Some direct hand-on operational experience is required.

License: Must have possession of or the ability to immediately obtain and retain a valid California Driver License and a driving record acceptable to the Authority.

SUPERVISION RECEIVED AND EXERCISED: Receives direct supervision from the Assistant Director of Housing Programs. This classification is responsible for the direct supervision of the Housing Programs Supervisors, Housing Programs Training and Development Coordinator, Housing Program Data Administrator, Housing Programs Lead Specialists and Administrative Clerk Leads and may provide supervision to lower level positions.

ESSENTIAL JOB FUNCTIONS: The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Plan, organize, coordinate, assign, and supervise the daily activities of a unit in the Housing Programs Department. Review and evaluate work products and methods. Identify and resolve problems.

• Participate in the development and implementation of Department goals, objectives, policies, and priorities for assigned programs. Establish and implement section goals and objectives consistent with those of the Department.

• Perform project management tasks for the implementation project(s), evaluation and maintenance of the Housing Programs software systems ensuring appropriate scope definition, schedule and budget development, reporting and monitoring.

• Perform daily monitoring and troubleshooting of application installation and operation, and provide technical and business expertise in the analysis of end user needs and recommend solutions and software to meet end user needs.

• Reviews, administers and monitors contracts for services provided and oversees the performance of contract employees.

• Initiate complex research and analysis querying a variety of sources necessitating the linking of various computer sources or importing data from several sources.

• Participate in the selection of staff. Train, assign, supervise, mentor negotiating skills and conduct performance reviews. Recommend salary increases and disciplinary action.

• Work with assigned staff to research, develop, coordinate and conduct training and development for department staff, and clients which may include tenants, owners and community based organizations.

• Participate in the development and administration of program annual budget.

• Research and analyze new federal and state housing program regulations. Work with Analysts, and other assigned staff, in the development of proposed local Authority policies and procedures implementing new regulations for review and approval by management staff.

• Develop and implement internal mechanisms for the continuing review of programs administered by the unit(s). Review the resultant data and make recommendations based on that data.

• Manage and oversee needs assessments, appropriate referrals to social/community services, and overall caseload management including working with the Family Self-Sufficiency Programs, or other special programs as assigned.

• Review recommendations for implementation of community services and outreach goals and objectives; establish schedules and methods for providing community services programs; implement policies and procedures.

• Receive investigative reports on allegations of program abuse. Evaluate reports and refer those considered to be in substantial violation, along with a recommended course of action, to the Assistant Director.

• Review special cases and conduct informal administrative hearings, as required by policy.

• Maintain continuing interaction and coordination of activities with other Authority departments and outside public agencies, and private sources. Respond to inquiries from the public, owners, property managers, tenants, political representatives, or other social services agencies. Represent the Authority at professional conferences, commissions and committees.

• Develop and monitor project plans, including providing direction and guidance to project teams.

• Keep up-to-date with current regulations, Federal, State, local laws, and codes.

• Undertake special assignments for the Assistant Director.

• Provides assistance and serves as a back up to other employees of the department as needed.
• Supervisory practices and principles, and organizational administration and management.
• Project management knowledge and skills
• Solid knowledge of implementation methodologies.
• Software applications research, development, conversion, installation, and maintenance projects, including planning, organization and defining project requirements, methods and end objectives.
• Strong analytical, problem solving and troubleshooting skills.
• Skilled in principles and operating procedures of computer systems, and computer programming.
• Knowledge of complex principles of research and data collection.

• Must have strong computer skills, including but not limited to Excel, Outlook and Word and knowledge of other software programs required by the department and/or Agency.
• Must have a sound knowledge and ability in business correspondence and an ability to proofread for grammar, spelling and punctuation with a high degree of accuracy.
• Knowledge of complex principles of research and data collection.
• Rules and regulations governing assisted housing programs. Housing-related federal, state and local codes and laws relative to program development.
• Negotiation techniques and principles.
• The details of the Housing Choice Voucher Program (Section 8 Program) programs administered by the Authority and their rules, regulations, requirements, and guidelines.
• Tenant and owner rights and responsibilities related to housing.
• Health, safety, sanitation, and structural factors involved in residential housing.
• Report writing techniques and principles of editing.
• Local housing market conditions.
• Performs other related duties as required.

Data Utilization:
• Oversee and participate in performing difficult computer information system operation, installation, repair and maintenance work involving the use of independent judgment and personal initiative.
• Manage and control the department’s database structure; to maintain database integrity, accuracy, security, and performance efficiency.
• Requires the ability to review, classify, categorize, prioritize, and/or analyze data.
• Research and analyze new federal and state housing program regulations. Work with Analysts, and other assigned staff, in the development of proposed local Authority policies and procedures implementing new regulations for review and approval by management staff.
• Conduct rent surveys and negotiate rents.
• Conduct occupancy and new contracts administration.
• Implement and evaluate employment and training programs and supervise professionals and assist them in technical procedures.
• Quickly assimilate and apply changing rules and regulations and interpret them to the general public

Human Interaction:
• Requires the ability to work independently.
• Apply principles of persuasion and/or influence over others in a supervisory capacity.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Be courteous, exercise judgment, discretion, and maintain confidentiality in dealing with client information and deal effectively with clients from a variety of cultural and economic backgrounds.

Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude: Requires the ability to utilize a wide variety of reference and descriptive data and information. Respond to inquiries and complaints and communicate clearly and concisely, both orally and in writing.

Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.

Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.


Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds) to heavy weight (up to 50 pounds). Tasks may involve extended periods of time at a keyboard or work station. Operate assigned equipment and drive a vehicle.

Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, and visual cues or signals. Some tasks require the ability to communicate orally.

Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions; inspection work may present exposure to such environmental conditions as dirt, dust, pollen, odors, wetness, humidity, rain, electric currents, traffic hazards, violence or disease.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks are performed when circumstances change. This job description replaces all previous descriptions for this position.

The Housing Authority of the County of Santa Clara (HACSC) is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, age, physical or mental disability, familial status, national origin, veteran status or any other consideration protected by federal, state or local laws. In compliance with the Americans with Disabilities Act, the Authority will provide reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to complete the application process please contact the Authority’s Human Resources Department by either visiting the Authority at 505 West Julian Street, San Jose, California, 95110, or calling (408) 993-2934.

Housing Authority of the County of Santa Clara - 22 months ago - save job - block
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