Job Title: Housing Specialist
Classification/Grade: Non-Exempt/Grade 6
Program: Housing Services
Reports To: Housing Supervisor
Approved Date: September 1, 2011
Different Description for Rampart, Hestia and Western.
Under the direction of the Housing Supervisor the Housing Specialist provides client advocacy, case management, benefit establishment, linkage to Mental Health/Substance Abuse services and all other supportive services as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
· Encourages and promotes an environment that is strength based to assist clients in meeting their individual goals.
· Outreach and networks with internal Full Service Partnership (FSP) programs and conducts program presentations as needed, to obtain program referrals and maintain program maximum capacity.
· Conducts screening interviews, completes Intake documentation and coordinates move in and exits of all program participants.
· Provides onsite case management services in the areas of, but not limited to: Independent Living Skills, cooking groups, house meetings, social events, employment linkage, benefits establishment, and all other services needed to assist consumers in reaching their case plan and treatment plan goals.
· Collects program data as required to assist with the completion and submission of HUD annual progress reports.
· Maintains compliance according to Clinics’ guidelines and FSP funding requirements.
· Report all client mental health issues to Treatment/Housing teams in a timely manner, to troubleshoot and coordinate appropriate supportive services for clients and program benefit.
· Collaborates with local governmental departments (i.e. Department of Public Social Services (DPSS) Department of Motor Vehicles (DMV) Social Security Administration (SSI), to secure client benefits and necessary documentation.
· Completes charting/documentation expectations within the timelines established by the Program for service delivery per Agency requirements and provides services consistent with program needs pursuant to funding source directives, Pacific Clinics’ protocol and HIPAA compliance requirements.
· Maintains property beautification according to housing standards and report all property damages to Housing Department designee in a timely manner, to troubleshoot and coordinate appropriate repairs for clients and program benefit.
· Tracks and maintains inventory of household food, cleaning and office supplies, by providing Housing Department designee monthly purchasing report.
· Collects and tracks all client Rental payments and submit required documentation to housing department designee.
· Coordinates program Social Events, Food bank pick up, and on-going donations, event tickets, gift certificates, furniture, and appliances.
· Responsible for reporting to work on time and maintaining reliable attendance in accordance with Agency policy.
· Models Pacific Clinics’ approach, mission and core values in all communication and correspondence.
· Drives Agency-provided or personal vehicles for consumers, staff and others, as needed.
· Attends and participates in staff meetings to provide input towards program development and staff training.
· Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.
· Performs other duties as assigned.
To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE/POSITION REQUIREMENTS :
· An Associates degree in a mental health related field and/or one (1) year of related experience with case management services, housing, homeless and mentally ill populations.
· Demonstrated experience and ability to relate to a culturally diverse clientele and staff.
· A bilingual skill in the appropriate language for the Clinics’ clients is highly preferred.
· Must demonstrate ability to work as part of a multidisciplinary team.
· Must be able to work under minimal supervision.
· Possess strong community outreach skills.
· Communicate effectively both verbally and in writing.
· Strong paperwork and documentation skills.
· Establish and maintain effective working relationships with coworkers, clients and community agencies.
· Effectively coordinates housing activities in multiple service sites both within the agency and in the community.
· Must possess a valid California driver's license and maintain an insurable driving record under the Clinics' liability policy.
While performing the duties of this job the employee is frequently required to stand or sit. The employee is required to use hands to produce records and/or documentation in manual or electronic format. The employee must possess ability to ensure significant communication with the Clinics’ community members. The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate. Community outreach and local business travel is required.