Plans, organizes, supervises, reviews, and evaluates the work of assigned staff, as well as a specific functional area in the affordable housing program. R esponsible for property-centered functions entailing the management and maintenance of Commission-owned and/or -operated public housing properties. Housing Supervisors are on-call on a 24x7 basis to deal with facilities or resident crises and emergencies. Performance of the work requires the use of considerable independence, initiative, and discretion within established guidelines. Responsibilities include performing diverse, specialized, and complex work involving significant accountability and decision-making responsibility, involving frequent contact with the public. Supervises seven Property Managers. The Housing Supervisor reports to the Manager of Housing Programs.
Examples of Essential Job Functions:
- Plans, organizes, assigns, supervises, and reviews the work of assigned staff; t rains staff in work procedures; evaluates employee performance, counsels employees, and effectively recommends initial disciplinary action; assists in selection and promotion.
- Monitors activities of the work unit; recommends improvements and modifications and prepares various reports on program activities and projects; develops and implements goals, objectives, policies, procedures, work standards, and administrative control systems for an assigned rental assistance and affordable housing program or functional area, such as Section 8 affordable housing, eligibility, leasing, occupancy, and/or rental increases.
- Determines and recommends staffing needs for assigned program activities and projects; p articipates in the annual budget preparation for assigned program; prepares detailed cost estimates with appropriate justifications, as required ; maintains a variety of records and prepares routine reports of work performance.
- Responds to escalated client, resident, and/or landlord questions, concerns, complaints, and issues; explains program requirements, operations, and procedures.
- Stays current on the status of new and pending regulatory legislation; recommends changes to current policies and procedures in order to comply with changes in legislation.
In addition, when assigned to Asset Management:
- Approves or denies rental applications; conducts reviews and prepares final determinations of appeals for denied rental applications.
- Issues legal notices and initiates legal actions on delinquent accounts; represents the Commission in court proceedings as necessary; initiates payment plans for delinquent accounts.
- Reviews and authorizes adjustments to resident rent accounts, maintenance charges, legal fees, and other charges.
- Reviews and authorizes payments for Work and Training Incentives Program participants.
- Evaluates training needs of Property Managers, prepares training materials, and conducts training.
- Responsible for the supervision of, and conducts all phases of the management of rental unit, including advertising and marketing, tenant retention and tenant relations, accepting, processing, approving, or denying rental applications, completing lease agreements for new residents, and conducting move-in and Housing Quality Standards (HQS) inspections.
- Responds to facilities and resident emergencies and crisis situations; interacts with and coordinates on-site law enforcement actions in response to resident complaints or suspected criminal activity; may act as management agent and supervise property management activities for housing units being operated by the Commission on a temporary basis.
- Performs other duties as assigned.
- Supervise, train, plan, organize, schedule, assign, review, and evaluate the work of staff.
- D evelop goals, objectives, policies, procedures, and work standards for property management.
- Oversee and perform specialized and technical eligibility and case management work.
- Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
- Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
- Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.
- Effectively represent the division and the Commission in administrative hearings and meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.
- Make accurate arithmetic, financial, and statistical computations.
- Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner.
- Use English effectively to communicate in person, over the telephone, and in writing.
- Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
- Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
Education and Experience:
Equivalent to graduation from an accredited four-year college or university with major coursework in business administration, public administration, or a related field and five (5) years of progressively responsible experience in property management, including one (1) year of supervisory experience. Experience with Microsoft Outlook, Word, Excel , and property management software programs such as Yardi.
Licenses and Certifications:
Possession of, or ability to obtain, a valid California Driver’s License by time of appointment.
A certification as a Public Housing Manager or Certified Resident Manager within six months of date of appointment . Hours of class attendance arranged and paid by the Commission for incumbents requiring certification.
San Diego Housing Commission - 14 months ago