Drive high volume full cycle Human Resources processes for a contact center supporting the government.
A ssist the corporate Human Resources (HR) department a nd project implementation team in carrying out various human resources programs a nd procedures for a ll new project employees.
A ssist in the development a nd implementation of recruitment, selection, a nd retention efforts such a s coordination with corporate HR in preparing a ds for placement in newspapers, screening resumes, a nd conducting initial interviews when requested.
Respond to department requests for temporary staff a nd coordinates with Finance reconciliation of temporary a gency invoices.
Conduct exit interviews for voluntary terminations a nd a ssists managers regarding involuntary terminations.
Conduct new hire orientation a nd coordinates with managers a nd/or supervisors for new hire start dates a nd times.
Respond to employee grievances by conducting initial information gathering meeting a nd recommends next steps to Human Resource Director.
Handle employee data management in the HR database including the maintenance a nd a uditing of personnel files.
Generate human resource reports based upon project management requests.
A udit time sheets for payroll processing a nd distribute a ccrual reports a nd payroll project-wide.
A ssist manager with a ll a spects of staff recognition.
May be responsible for supervising members of on-site HC staff.
Perform other duties a s a ssigned.
The Ideal Candidate will Possess the Following Education a nd Experience:
Bachelor’s degree from a n a ccredited college or university in human resources or related field or equivalent experience.
Minimum of five years’ experience a s human resources professional, preferably generalist experience.
Demonstrated a bility to support large staff unit.
Government contracting experience preferred.
Experience in a contact center environment preferred.
Bilingual proficiency highly preferred.
MAXIMUS (NYSE: MMS) is a leading health a nd human services a dministrator for governments in the United States, United Kingdom, Canada a nd A ustralia. We deliver a dministrative solutions to improve the cost effectiveness, efficiency a nd quality of government-sponsored benefit programs a cross the globe. Operating under our founding mission of Helping Government Serve the People ®, we have more than 7,000 employees located in more than 220 offices worldwide. MAXIMUS is a n A ffirmative A ction a nd Equal Opportunity employer.
Education Required: Bachelors degree from a n a ccredited college or university or equivalent experience
Education Preferred: Masters Degree
Technical Skills / Knowledge Required: A dvanced proficiency in Microsoft Office (Word a nd Excel)
Subject Matter Expertise/Experience Required: Eight years of related experience
Subject Matter Expertise/Experience Preferred: Eight to twelve years of professional/related experience
Personal/Soft Skills: Excellent organizational, interpersonal, verbal, a nd written communication skills, a bility to perform comfortably in a fast-paced, deadline oriented work environment, a bility to successfully execute many complex tasks simultaneously, a nd a bility to work a s a team member, a s well a s independently.
1. A ssess the effectiveness of programs developed a nd/or a dministered a nd develop a means of measuring such effectiveness
2. Monitors a ssigned functions, completes monitoring reports, a nd provides feedback to staff a nd/or management a s a ppropriate
3. Researches issues, recommends preventive measures a nd participates in the development of changes
4. Develop a nd maintain effective working relationships with key external a nd internal customers
5. Communicate with customers, technical a nd non-technical staff
6. Perform other duties a s a ssigned by Management
MAXIMUS offers a comprehensive benefits package including:
Healthcare Insurance (medical, dental, vision)
Short a nd Long Term Disability Insurance
Life/ A ccident Insurance
Flexible Spending A ccounts (FSA)
401(k) Retirement Plan with company match
Our benefit program a lso includes paid holidays, PTO, tuition reimbursement, a nd supplemental insurance ( a uto a nd pet insurance discounts, legal plan, a nd credit union).
MAXIMUS (NYSE:MMS) is a leading health and human services administrator for governments in the United States, United Kingdom, Canada and...