This HR Service Coordinator position will support the Boeing Commercial Airplanes (BCA) HR Group Offices and the Strategy and Integration team. An HR Service Coordinator provides exceptional customer service assisting employees and the HR team by welcoming in a professional and friendly manner, researching and responding to a wide variety of employee/HR team questions, providing guidance regarding policies, procedures, and assisting HR with administrative support.
In this position you will be responsible for creating ad hoc reports in BERT (Boeing Enterprise Reporting Tool) and providing data to support trend analysis and HR metrics, maintaining HR records, processing HR transactions, and creating presentation material by inputting information into manual and automated HR systems. In addition you will be preparing presentation materials and facilitating team meetings. The successful candidate must have a good understanding of HR policies, procedures, processes and services. Demonstrated ability to organize, prioritize and structure tasks and information. Exceptional customer service skills and attention to detail required.
[ + ] Adaptability
Fully understands changes in own and fellow senior employees' work and situations; is frequently called upon to explain the logic or basis for change to other employees; is generally seen as an expert on information about changes affecting own and fellow senior employees' jobs; occasionally mentors fellow employees around the change. Treats changes and new situations as opportunities for learning or growth; focuses on the beneficial aspects of change; speaks positively about the change to fellow senior employees and external customers. Quickly modifies behavior to deal effectively with changes in the work environment; readily tries new approaches appropriate for new or changed situations; does not persist with ineffective behaviors.
[ + ] Communication
Consistently clarifies purpose and importance; stresses major points; follows a logical sequence. Consistently keeps the audience thoroughly engaged through use of techniques such as analogies, illustrations, humor, an appealing style, body language, and voice inflection. Consistently frames even complex messages in line with audience experience, background, and expectations; uses terms, examples, and analogies that are meaningful to the audience. Consistently seeks input from audience; checks understanding; presents message in different ways to enhance understanding. Uses syntax, pace, volume, diction, and mechanics appropriate to the media being used; attends to both direct and indirect messages from others; correctly interprets messages and responds appropriately. Advises fellow project leads and other internal employees in effective communication techniques.
[ + ] Customer Focus
Makes customers and their needs a primary focus of one's actions as a project team leader; develops and sustains productive customer relationships as they relate to project team leadership responsibilities; actively seeks information to understand customers' circumstances, problems, expectations, and needs; presents project level information to customers to build their understanding of issues and capabilities; considers how project level actions or plans will affect customers; responds quickly to meet customer needs and resolve problems; assists other project team leaders in implementing ways to monitor and evaluate customer concerns, issues, and satisfaction and to anticipate customer needs.
[ + ] Information Monitoring
Consistently determines which processes or areas within own work and throughout the organization need to be monitored; expertly identifies what information needs to be obtained; proactively establishes systems to monitor activities or outputs that are easy to use and that provide timely and pertinent information; effectively puts in place monitoring systems with minimal interruption for other organizational processes; collects and reviews data on a regular basis to determine progress, anticipate needs, and make necessary adjustments to personnel or processes within own work group, with other project leaders and throughout the organization.
[ + ] Initiating Action
Consistently takes immediate action when confronted with a problem or when made aware of a situation in own or other work area. Consistently implements new ideas or potential solutions without prompting; does not wait for others to take action or to request action. Consistently takes action that goes well beyond job requirements in order to achieve the objectives of the organization.
[ + ] HR Information Systems
Extensive and specialized knowledge of HR information systems (e.g., self-service systems, automated request tools) including how to write queries and comply with process documentation requirements.
[ + ] Handling Boeing Proprietary
Extensive and specialized skill and ability to work with sensitive information, safeguarding confidential information and working with it dispassionately.
[ + ] Human Resource Policies
Extensive and specialized knowledge of company HR policies and procedures and how they relate to local, state, and federal labor laws and regulations.
Basic Qualifications For Consideration
Do you have experience in preparing reports and maintaining data?
Do you have experience in customer service?
Do you have experience partnering with a customer to deliver HR services and products?
High school diploma or GED and typically 7 or more years' related experience or an equivalent combination of education and experience.
Boeing is the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We...