Human Resources Generalist
Ten Thousand Villages - Akron, PA

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Bachelor’s degree in business, human resources, or related field or equivalent experience
  • Minimum three to five years human resources experience; HR certification (PHR or SPHR) a plus
  • Excellent written and verbal skills
  • Strong presentation and facilitation skills
  • Ability to exercise sound judgment and discretion in establishing and maintaining good working relationships
  • Ability to adhere to strict standards of confidentiality
  • Knowledge of human resource law and procedures
  • Strong interpersonal skills with an ability to work well with a wide variety of people
  • Training and experience in conflict management
  • Attention to detail and organization
  • High level of proficiency in Microsoft Office required
  • Proficiency in technology and computer applications relevant to training and human resources preferred, such as e-learning and HRIS (database management, report writing)
  • Interest in and strong support of Ten Thousand Villages mission and goals
  • Assignment Description: The Human Resources Generalist is a member of the Human Resources Department. The position has primary responsibility for employee relations in order to support employees and supervisors from our home office, warehouse and network of over 35 company-owned stores. In addition, the Human Resources Generalist will collaborate closely with the Training Manager, Recruitment and Placement Coordinator, Compensation and Benefits Manager and the Executive Director of HR. The person in this role will serve as a resource for all departmental efforts to improve HR and training systems to support the organization’s future growth. As such, the HR Generalist needs to have the ability to develop and implement effective systems for continuous performance improvement.

    All duties should be carried out to contribute to company-wide growth in sales and profits, increased productivity, and increased purchases from artisans while keeping expenses within budget.

    Responsible To: Executive Director of Human Resources

    Working Hours: Full-time, non-exempt position. Some overtime may be required.

    Duties: Employee Relations 40%
    • Provide advice and counsel to managers and supervisors regarding personnel practices, policy, and employment laws.
    • Coordinate and conduct employee orientation.
    • Provide benefits information to new employees and ensure employees understand benefits that are available. Follow up with employees to make sure paperwork is completed and submitted.
    • Process leave requests and maintain records of employees on leave. Communicate with employees and supervisors regarding leaves of absence. Monitor FMLA cases and complete appropriate paperwork.
    • Work with supervisors to handle and document performance issues appropriately. Help employees, supervisors, and department heads resolve work-related conflicts through advice and recommendation. Assist in preparing corrective action documentation.
    • Identify and monitor patterns, anticipate problems whenever possible, and develop, recommend, and implement appropriate action plans.
    • Conduct exit interviews with staff. Track, analyze and prepare summaries for HR leadership.
    • Review annual performance evaluation tool and suggest changes to HR leadership. Review data and feedback annually to identify trends and opportunities.
    Training and Development 25%
    • Work closely with Training Manager, Recruitment and Placement Coordinator, and Compensation and Benefits Manager to develop orientation and training programs.
    • Collaborate with HR/Training team to determine appropriate technologies for training needs.
    • Provide support to those developing, planning and coordinating staff training, especially related to the use of various delivery methods, including those involving technology.
    • Assist with needs assessment for training and staff development to enhance the effectiveness of employee performance in achieving the goals and objectives of the company.
    Planning and Administration 25%
    • Maintain and expand knowledge and understanding of existing and proposed federal and state laws/regulations affecting human resources management. Interpret relevant laws and policies and advise management and employees accordingly.
    • Assist in the development and implementation of personnel policies and procedures, including employee handbook updates.
    • Contribute to the development of systems used in the department.
    • Perform other tasks and duties as assigned by the Executive Director of Human Resources.
    • Conduct regular audits of employee benefits records.
    Safety 10%
    • Participate on Safety Committee.
    • Support the committee chair with communication, training, and documentation as needed.
    • Serve as point person for appropriate safety compliance throughout the organization.
    Location Description:
    Ten Thousand Villages offices and warehouses are located in Akron and Brownstown, PA. Both towns are located in Lancaster County.
    If you are interested in one of the employment opportunities at Ten Thousand Villages please submit your resume and letter of interest to careers@tenthousandvillages.com . Please put the job title in the subject line.

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