Under general direction of the Community Relations and Office of Human Rights Manager, provides complaint review and enforcement of the City of Boulder's Human Rights Ordinance and Failure to Pay Wages Ordinance; assists in the development of human relations initiatives and programs; provides education, outreach, and referral to community agencies; works with other divisions in the department and city on human rights and community relations issues; and assists in the overall management of Community Relations and Office of Human Rights.
Duties & Responsibilities:
1. Under the direction of the Manager of Community Relations and Office of Human Rights assists in the development of human relations initiatives and programs. This includes the following:
• Maintains awareness of local, state, and national human relations and human rights trends and issues, including networking with other appropriate organizations.
• Works cooperatively and proactively with other department work programs, city departments and a variety of community agencies and individuals to promote human relations and human rights efforts.
• Researches, designs, plans, implements, and monitors special initiatives and programs as assigned.
2. Enforces City of Boulder's human rights ordinance and failure to pay wages ordinance, and provides education, outreach and referral services for customers and the community. This includes the following:
• Handles contacts from the public regarding discrimination, wage and related issues. As appropriate, provides problem-solving, referral, or mediation services.
• Receives and prepares formal complaints from the public for allegations involving discrimination in housing, employment, and public accommodations.
• Conducts investigations of human rights complaints and wage complaints by conducting interviews with parties involved in disputes and witnesses, reviewing pertinent documents and evidence, and compiling related information.
• Recommends formal determination of probable cause or no probable cause of discrimination charges to the Manager.
• Negotiates agreements between disputing parties (individuals, businesses, attorneys, or corporate liaisons).
• Provides objective, thorough, calm, and analytical services for all contacts and formally filed cases, often in emotional, sensitive, angry, and complicated situations.
• Assists with the preparation of appropriate reports for the Department, City Manager's Office, Human Relations Commission, City Council, the public and the media on human rights cases.
• Assists with the preparation of education and outreach materials and conducts presentations to inform the public about the human rights ordinance and failure to pay wages ordinance and process for handling complaints, information on state and federal laws which address discrimination and wage issues and other information on human rights or community relations issues
3. Assists in the overall management of Community Relations and Office of Human Rights. This includes:
• Assists with the preparation of correspondence, memoranda, and reports for Commuity Relations and Office of Human Rights to the Human Relations Commission, the department, city manager's office and City Council as assigned; and
• Responsible for administrative duties with regard to translation and interpretation for Community Relations and Office of Human Rights.
• Provides assistance to support the Human Relations Commission.
• Performs related duties as required to meet the needs of the department and city.
• Works collaboratively in a team oriented environment.
• Attends workgroup, department and city meetings as assigned.
• Takes proper safety precautions to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies and procedures. Reports all accidents and damage to city property.
• Responsible for knowing and complying with all city and department policies; participating in professional trainings and development; and adhering to attendance and workplace attire policies.
Generally, duties and responsibilities are listed from most to least critical or time consuming.
The City of Boulder is committed to hiring employees who provide excellent customer service. Our employees act with a high level of integrity, and take responsibility for their words and actions.
City of Boulder employees strive to respect and appreciate each individual's differences, and to work effectively with all people and their diverse backgrounds. We support candid and honest interactions, which respect other points of view, and are sensitive to communication differences. We achieve organizational goals through inclusive problem solving, planning, and decision-making. Community partnerships are included in this effort.
REQUIRED MINIMUM QUALIFICATIONS:
Bachelor's Degree and a minimum of two years experience of professional level experience working in the area of civil rights, community relations or a directly related field. Additional civil rights work experience may be substituted for the required education. Demonstrated ability to establish and maintain effective working relationships with professional colleagues and people from a variety of backgrounds including ethnic, racial, sexual orientation, and people with disabilities. Ability to deal with difficult people and/or high-conflict situations. Demonstrated ability to work in a collaborative, team oriented environment. Ability to maintain a high degree of confidentiality. Experience with Word, Excel, database and spreadsheet applications, and presentation software. Must be able and willing to work some night meetings. Excellent verbal and written communication skills. Have and maintain acceptable background information including criminal conviction record and credit history.
Bilingual (English/Spanish). Knowledge or experience in interpreting laws, and legal statutes, and ability to explain effectively to others. Experience in mediations, conciliations and/or negotiations. Knowledge of local community and diverse cultures preferred. Experience in performing case intake and assessment of formal complaints. Knowledge of other regulatory agencies and community services, particularly in the Boulder County and the Denver metro-area, for the purpose of providing appropriate referrals.
WORKING CONDITIONS - Required Physical and Mental Effort, and Environmental Conditions:
Physical and Mental Effort: Sufficient clarity of speech and hearing or other communication capabilities that permits the employee to communicate effectively on the telephone and in person. Sufficient vision or other powers of observation that permits the employee to review, evaluate and prepare a variety of written documents and materials. Sufficient manual dexterity that permits the employee to operate computer equipment and other office equipment. Sufficient personal mobility and physical reflexes, which permits the employee to work in an office setting. Work may include extended periods of time viewing a computer video monitor and/ or operating a keyboard. Ability to work under stress from demanding deadlines, public contact, and changing priorities and conditions.
Work Environment: Works primarily in a clean, comfortable environment. Works in a setting subject to continuous interruptions and background noises.
Machines and equipment used include, but are not limited to the following: Frequently uses standard office equipment including personal computers, telephones, calculators and copy/fax machines.
ACCOMMODATIONS: Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Note: The above description is illustrative only. It is not meant to be all-inclusive.