Closing Date: This position closes on Monday, July 8, 2013.
Provides technical, administrative and customer service support to Human Services Specialists and Senior Human Services Specialists in the paperwork and process of determining eligibility of applicants for assistance; does related work as required.
Understanding of basic human needs and of individual differences; knowledge of interviewing techniques and skill in interviewing and eliciting needed information from clients; ability to comprehend, interpret, apply and communicate policies and regulations; ability to follow instructions; skill in scheduling and managing workload to meet deadlines; good knowledge of and proven skill in the use of a personal computer and the ability to learn and effectively use agency's systems and software; proven customer service skills and the ability to establish and maintain effective working relationships with applicants and recipients, associates and the public; ability to express self tactfully, clearly and positively; ability to plan and execute work effectively; good organizational skills; ability to multi-task while maintaining the integrity of time sensitive documents, may of which must meet generally accepted accounting standards; ability to exercise good judgment, tact and resourcefulness in meeting problems and situations; ability to effectively apply acquired knowledge of human behavior and social functioning; ability to make mathematical computations; ability to gather facts and to report them accurately; ability to read, understand and interpret complex public assistance policies and regulations; ability to communicate and advocate the philosophy and principles of self-sufficiency and the particulars of Welfare Reform to clients and to the public. Fluency in Spanish is desired.
Graduation from high school and four (4) years of related administrative support/customer service work experience, preferably including at least one (1) year in a human services or related environment; OR, any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
Fluency in Spanish is desired.
A criminal history record check and fingerprinting is conducted on all persons conditionally offered employment, including a conditional offer of initial employment, or a conditional offer to promote, demote, or laterally transfer an employee.
Henrico County, Virginia - 5 months ago