I&C Field Service Engineer
Experitec - Hannibal, MO

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The Instrumentation and Controls Engineer is responsible for selection, specification, troubleshooting, and calibration of measurement and control devices. The job may call for control strategy design, configuration, or optimization utilizing PLC or DCS platforms. This position requires attention to detail and typically quite a bit of time is spent at customer sites and with direct interaction with customers.

Duties and Responsibilities

Customer Responsibilities:
  • Develop good, influential relationships with customer contacts that specify, use and maintain our solutions
  • Develop thorough understanding of the (technical & operational) customer requirements in each application we serve
  • Provide training and technical support to customers to insure they realize value in the products/solutions we provide
  • Through your solutions, technical service and support, influence the customer’s behavior and spend toward investment in our products, services and relationship. Achieve their recognition of the business value we provide
Corporate (Experitec) Responsibilities:
  • Embrace and reflect Experitec’s Core Values
  • Achieve technical knowledge of the products and services we deploy at the customer site
  • Understand and promote the technical capabilities and performance of Experitec and our Principals
  • Understand and promote our technical differentiation and value to our customers
  • Effectively apply the strategy, products, and services of Experitec and our Principals
  • Take technical responsibility for the solutions we propose, quote, and deploy
Principal Responsibilities:
  • Serve the team through your technical knowledge and technical leadership
  • Collaborate with the team to use their best ideas and input for success
  • Work with and influence Operations to insure our deliverables meet technical requirements
  • Seek to grow services and product presence of Experitec and our Principals at all of our accounts
Internal Responsibilities:
  • Support the technical needs of our PPS service providers in the field around your technical designs
  • Provide training and support on applications and new product technologies we use at our accounts
  • Facilitate and support the planning and deployment of service personnel with our customers

Goals & Measurements of Success

  • Provide a minimum of 32 hours per week of billable services
  • Provide one Quantitative Business Result (QBR) per quarter
  • Additional goals specific to particular account goals may be established.
Measurements of Success:
  • Billable service hours will be reviewed monthly
  • Management review of QBRs shall occur quarterly and results published to the marketing area of our intranet site

Experitec - 11 months ago - save job - block
About this company
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Experitec offers a complete range of products and services to meet any process control challenge. For more than 30 years, Experitec formerly...