I.T. Help Desk Support
Industry Consulting Group, Inc. - Dallas, TX

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-respond to requests for technical assistance in person, via phone, electronically -diagnose and resolve technical hardware and software issues -research questions using available information resources -advise user on appropriate action -follow standard help desk procedures -log all help desk interactions -administer help desk software -redirect problems to appropriate resource -identify and escalate situations requiring urgent attention -track and route problems and requests and document resolutions -prepare activity reports -stay current with system information, changes and update -proficient with Windows 7, MS Office, Adobe Pro and VPN

Required Competencies:
-oral and written communication skills -learning skills -customer service orientation -problem analysis -problem-solving -adaptability -planning and organizing -attention to detail -stress tolerance

Salary Range: $18-$20 hr.
Relocation Expenses: Not Covered

Contact:
Brad Taft / Senior Network Administrator
jobs@icgtax.com

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