Focus of this position is on managing
the service issues reported to the Information Technology (IT) Department. Responsible
for all aspects of IT Customer Support using management guidelines as resource.
High School diploma or GED required. Bachelors Degree in
Computer Science and/or Business Systems is desirable.
Two years experience with increasing
responsibility in IT Customer Support using the Help Desk, and/or Service Desk with ITIL service management best practice.
Knowledge and Skills:
Excellent verbal and written communication
Strong organizational skills and attention to
Must be familiar with all aspects of the Microsoft
Windows and Client/Server environments
Must have the ability to troubleshoot and help resolve
all types of client hardware and software related problems.
Have a working knowledge using Microsoft Office
products such as Word, Excel, and Outlook.
Understanding of use of remote location support
Knowledge of the Service-Now.com application a
San Antonio Community Hospital - 14 months ago