The Implementation Analyst ensures client implementations are completed efficiently and effectively per specified standards. Ensure Runzheimer’s implementation processes established an excellent continuous improvement foundation for referrals and client satisfaction.
Essential Duties & Responsibilities:
Develop and enhance Runzheimer’s implementation processes.
Serve as the lead implementation specialist on all new technology products.
Lead the coordination of all Statement of Work and implementation activities involving all parties: client, partners, and Runzheimer.
Provide product expertise as needed internally and externally in support of implementation processes.
Champion process improvements within the implementation team
Participate on departmental and company project teams as requested.
Provide strategic input on implementation best practices.
Apply good knowledge of systems to analyze and make recommendations to develop integrated solutions to resolve business issues. Participate and assist customers to understand business needs and identify the best solution.
Using multiple information gathering techniques, assist in conducting facilitated sessions with customers to define detailed business requirements for solution development. Establish and maintain clear scope boundaries for the solution. Assist in the development of clear and concise functional requirements for the technical developers that are free from ambiguity to minimize re-work and errors.
Develop precise documentation of prioritized functional requirements that can directly be converted to test plans, use cases, and system conceptual designs to meet performance targets and development project plans.
Review test conditions and expected results for product, performance and user acceptance testing.
Participate in quality management reviews as outlined in the project work plan, and in reviews of the designs, prototypes and other project work products to ensure they fulfill the requirements.
Provide product expertise as needed internally and externally in support of technology products and services.
Facilitate and or support all client demos in support of our sales staff.
Own project planning and execution ensuring 100% satisfaction
Actively communicate status updates and plans to all parties involved.
Provide product expertise as needed in support of our sales staff
Minimum of a Bachelor’s degree in a computer related field plus a minimum of 4 years of experience as an Operational support administration and/or business experience (additional related experience beyond two years may be considered in lieu of educational requirement).
Strong IT acumen and experience applying new technology to improve business processes.
Able to apply very good functional computer knowledge in utilizing Microsoft Windows, MAC or other technical tools to complete work assignments. May require knowledge of, or ability to quickly learn specialized software related to the position.
Demonstrate a strong understanding of mobile technologies and platforms.
Application configuration and administration for: MS Office Suite, MS Outlook, Microsoft Windows Mobile
Certifications: PMP, MCP
Strong problem-solving capabilities. Includes following consistent troubleshooting methodologies.
Self-motivated, and able to work with minimal supervision.
Aggressively pursues process improvements.
Excellent verbal communication, presentation, organizational and planning skills. Able to understand general business concepts and apply them when communicating with diverse groups of people when completing work assignments.
Interpersonal skills to work as a team member and as a liaison with customers.
Strong attention to detail.
Display strong initiative skills
Available for 24x7 on-call support and monthly service weekend activity activities.
Occasional travel as needed (2x per quarter).
Excellent Leadership Skills, identifying and doing the right things, maintaining focus, making difficult choices and engaging people.
Equal Opportunity Employer
Runzheimer International - 12 months ago