This position coordinates and checks documents before releasing the cargo to the customer. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SALARY RANGE: $15/HR
GEOGRAPHIC REGION:
Please note applicants out of the geographic region for position applied will not be considered.
QUALIFICATIONS & ABILITIES:
Minimum two (2) years experience in customer service or traffic in the ocean transportation industry
Knowledge of ocean import process
High school diploma or equivalent
Intermediate experience with MS Word, Excel, Outlook
Advanced communication skills in English and Spanish in order to communicate with customers and outport offices
Excellent customer service skills
Ability to follow procedures and instructions
Organized individual; ability to prioritize
Ability to establish and maintain effective working relationships with customers and fellow employees
Ability to work with limited supervision; strong initiative
Extended hours, weekends and holidays as needed
PHYSICAL REQUIREMENTS:
The employee is continuously required to sit
The employee is frequently required to stand and walk
The employee must occasionally lift and/or move up to 10 pounds
The employee must continuously use hands to finger, handle, feel or operate controls; and reach with hands and arms
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
DUTIES AND RESPONSIBILITIES:
Primary:
Ensure that all outports send documentation timely as required by governmental agencies
Check documents, make necessary corrections and distribute them to corresponding governmental agencies in time to meet their respective deadlines
Inform all customers of cargo arrivals, via fax with an arrival notice and a copy of the bill of lading. Secure fax confirmation and file in master file
Distribute and inform all customers/brokers of documents arriving via ship’s mail
Coordinate with credit and collections on the handling of customers with credit, C.O.D’s, etc.
Secure original bills of lading properly endorsed, delivery orders, and ocean freight payment plus any additional charges prior to release. Coordinate with the auditing department for additional charges
Check that cargo is properly released by governmental agencies
Coordinate deliveries with dispatch and customers
Release cargo to Dispatch via computer
Inform the mechanics of all equipment that is to be delivered over the road and by railroad. Inform customers of any delays and/or damages
Coordinate and enter in the system, intermodal cargo to the intermodal department. Make appointment dates and time with customer and provide this information to the Intermodal department. Release Intermodal cargo to Dispatch via computer
Bonded Cargo:
Prepare documentation (CF7512) and validate with U.S. Customs. Coordinate with the FEC for cargo moving inbound or bonded. Prepare documentation for them to validate with Customs. Monitor release in the system. Distribute validated documentation to dispatch for drivers, send via fax to broker, and the FEC.
Coordinate and keep other departments abreast of situation, such as 807 Department, NJ office, Atlanta and Chicago.
Perishable Cargo:
Make sure that CPP (USDA) properly releases all cargoes. Inform customers/brokers of any cargo held by CPP (USDA). Assure that the customer is informed if fumigation is required
If the cargo requires fumigation, find out if it requires re-stacking with the agriculture inspector. If it requires re-stacking, find out if it is a minor or major
Schedule re-stacking with CPP (USDA). Also, coordinate with operations to schedule re-stacking crew. If a major re-stacking is required, request from Reefer department another refrigerated equipment to load the overflow. Prepare work order for the operations department for the re-stacking
Request from customers, an authorization letter to prepare cargo for fumigation and temperature setting
Prepare a work order for the reefer department with temperature setting
Coordinate with re-stacking crew when it is completed
Coordinate the fumigation of the cargo with the fumigation company. Prepare and send to them a letter of authorization
Coordinate with dispatch the move to the fumigation site and release it in the system to them
Coordinate with the CPP (USDA) fumigation inspector when the fumigation process is completed. Inform customer and send pick up instructions via computer to dispatch. Inform auditing department of additional charges
Close all vessels within the time frame provided by U.S. Customs for cargo releases
Prepare G.O. Paperwork for all the cargo that has not been cleared within the time provided by U.S. Customs. Send all cargoes to appropriate G.O. warehouse
Collect from Dispatch all TIR’s. Release delivery orders signed by receivers and file by bill of lading in our vessel file.
Secondary:
Heavy phone communications answering any questions and informing customers of situations. Helping customers with U.S. Custom’s clearances, CPP (USDA) procedures, etc.
Coordinate transfers of damaged equipment with operations. Obtain authorization from customers and contact a surveyor to be present when necessary
Coordinate availability for the LTL cargo with the warehouse. Notify customers when cargo is ready for pick up. Releasing cargo to the warehouse via the AS400.
Send the warehouse work orders on all LTL.
Performs other related duties as assigned.
SAFETY REQUIREMENTS:
Report safety hazards
Immediately report incidents involving injury, illness, or property damage
Wear appropriate PPE as instructed by immediate supervisor
Comply with all company safety policies, procedures and rules
Refuse any unsafe task or operation
Participate in safety meetings and trainings
Be constantly aware of their personal safety and that of their workers
The employee is occasionally exposed to dust, fumes, and airborne particles, toxic or caustic chemicals
May be required to work holidays and weekends as necessary
The noise level in the work environment is usually quiet to moderate.
SUPERVISION RECEIVED AND EXERCISED:
Receives direct supervision from Inbound Supervisor and/or Imports Manager. Does not exercise supervision over any position.
CONDITIONS:
Work is performed primarily in office, vehicles; exposed to changing weather (temperature & humidity) and outdoor environments, during day and night shifts
The employee is occasionally exposed to dust, fumes, and airborne particles, toxic or caustic chemicals
May be required to work holidays and weekends as necessary
The noise level in the work environment is usually quiet to moderate
.
DISCLAIMER:
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position
The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change
