Iowa Department of Administrative Services - Black Hawk County, IA

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This position will be based in Black Hawk County. This supervisor is responsible for the following: 1) hiring and training new income maintenance workers, 2) performance evaluations for line staff, 3) auditing the work of all workers monthly, 4) ensuring that benefits, food assistance and medical for families are accurate and timely each month, 5) responding to customer concerns and complaints generated from families, 6) scheduling leave, coverage and overtime, 7) conducting investigations for employee misconduct, 8) counseling and developing corrective action plans for underachievers, 9) community outreach efforts, 10) participating in local and statewide work groups and projects, 11) managing Food Assistance corrective action as part of the effort to reduce error rates, which can cause monetary sanctions for Iowa, and 12) providing policy clarifications and training daily so that workers produce quality work.

Competencies include:

Ability to plan, direct, organize, and make decisions regarding the operations of assigned responsibility. Income maintenance program and policy knowledge and development; oral and written communication skills; ability to travel; personal computer skills.

Minimum Qualifications
Graduation from an accredited college or university and experience equal to one year of full-time work in an income maintenance program.

For additional ways to qualify, please click on this link to view the job description and minimum qualifications.

Additional Qualifications
In addition to applying for this position with the Iowa Department of Administrative Services through the BrassRing System, please submit a resume and cover letter to:

Brian Fegley, Income Maintenance Administrator
Iowa Dept. of Human Services
Black Hawk County
1407 Independence Avenue
Waterloo, IA 50703

Please include the REQ ID for which you are applying.