a. Data technologies: Market Data, Ethernet, IP, and optical (GigE, OC-3/STM-1, OC-12/STM-4, OC-48/STM-16)
b. Knowledge of VLAN’s and security
c. Network monitoring platforms
d. IP addressing and routing and VoIP
e. Carrier trouble handling of optical and Ethernet services
f. Assisting with enhancing network management strategies
g. Work with internal technical teams to improve service reliability.
Maintenance and troubleshooting of edge and Customer Premise Equipment (CPE): router, Ethernet switches, optical
a. Cisco routing and switching equipment
b. Security devices such as firewalls and session boarder controllers
c. Ethernet termination devices
Maintenance and troubleshooting of transport technologies:
a. Market Data Services
b. Fujitsu Optical Transport
c. Cisco ASR and Optical Switches/Muxes
Communicate technical issues and resolution methods to clients
a. Coordinate troubleshooting requirements to client
b. Identify plan of action for troubleshooting with client with minimal impact to service
c. Instill confidence in client as to steps that need to be taken
d. Document test method and results
e. Work with internal technical teams to improve service reliability.
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