IRC37505 Moving Services Supplier Specialist
Realogy - Danbury, CT

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Moving Services Supplier Specialist

Located at Danbury CT HQ Level 18 Non-exempt

Min $35080 Mid $42012 Max $48944

External Job Description

Moving Services Supplier Specialist

PRIMARY FUNCTION:

Responsible for providing technical expertise relating to household goods and move coordination by interacting with International Assignment Consultant (IAC) or Expatriate Assignment Consultant (EAC), supplier and customer. Focus on proactive communication with internal and external customers in support of the company top-block service goals. Recognized as a subject matter expert in household goods.

MAJOR DUTIES AND RESPONSIBILITIES:
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Monitors move process by ensuring timely receipt of move information.
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Provides ad hoc consultative support to IAC/EAC teams, suppliers, and customers on questions relating to Cartus household goods policies.
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Maintains in-depth communication with IAC/EAC and suppliers on open issues relating to household goods statuses to assure seamless move process for customer.
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Conducts scheduled quality assurance calls with the customer (pack/load call; post-move call).
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Demonstrates strong problem solving skills and responsiveness in resolving customer and freight forwarder issues as they arise.
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Liaison between IAC/EAC and supplier relaying additional information [i.e.: move dates, additional authorizations, policy exceptions, problem resolution].
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Analyzes and inputs estimate information, compares with client policy, documents exceptions, informs IAC/EAC.
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Determine insurance valuation.
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Follows up on storage issues and provides detailed information on costs of perm insurance and storage.
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Special assignments, as needed
QUALIFICAITONS/SELECTION CRITERIA:
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Minimum of 3 years work experience in professional office setting required
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Computer knowledge in a Microsoft Windows environment required;
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Demonstrated ability to multi-task and prioritize work required
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1 year customer service experience required
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College Degree preferred
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1-to-3 years experience in the household goods moving industry preferred
DIMENSIONS:
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Strong verbal communication
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Sound judgment and decision-making
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Customer service focus
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Influencing skills
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Planning & Organizing
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Teamwork
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Technical skills
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Managing Stress & Pressure
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Innovation/Process Improvements
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Flexibility and Embraces Change
GD- Cartus
Currency
USD
Amount of Travel
Work At Home

About this company
28 reviews
Realogy Corporation (Realogy) is a global provider of real estate and relocation services. The Company operates in four segments: real...