HCA and IT&S Project Manager II's are responsible for planning and managing IT projects of moderate to medium complexity, including planning, execution, scheduling, definition of product functionality, and cost/budget development and tracking. Project Manager II's work with Business Owners, IT&S Product Owners, and Solution Leaders to define a project's objectives and scope; work across IT&S organization to acquire resources and form project teams; estimate project schedule and costs; manage the work of team members and third-party contractors, consultants, vendors, to delivery IT products according to plan, schedule, and budget. Project Manager IIs oversee projects from initiation, to development of the defined results, and through deployment of the product, including turnover to the appropriate systems support and user support organizations.
Works within the framework of HCA IT&S project management methodology and HCA governance requirements.
- Directs and manages projects from beginning to end. Defines project scope, goals and deliverables that support business and IT&S goals, in collaboration with business owners, and other stakeholders. Works with Business Owner/Sponsor and Solution Leader and others as needed, to create a project charter, including the definition of competition criteria.
- Develops labor estimates, cost estimates, schedules, milestones, deliverables, and overall plans for projects. Determines the human resources - roles and skills - required to achieve project goals. Works with other department managers for the acquisition of required personnel to staff the project. Determines the need for additional staff and/or consultants and recruits/hires if necessary during the project.
- Provides leadership in forming the appropriate project team in order to meet the project's objectives. Communicates a clear vision of the projects objectives, and leads the project team in achieving them.
- Organizes project work into manageable groups (project phases and work breakdown) and determines and effective approach for completing the work. Ensures that appropriate timing, resources, and sequencing of the work efforts are aligned to produce the desired results within the project schedule.
- Identifies and manages project dependencies, interdependencies with other projects and existing products, and critical path items.
- Effectively communicates project expectations to team members and stakeholders in a timely and clear way. Assigns project work according to the plan and schedule. Monitors project activities and reports on status. Reviews quality of work and manages integration of team members' work.
- Creates a positive environment for the project team including open, honest communication and a clear path to escalate risks and issues. Facilitates fast and efficient decision-making required for progress on the project. Coaches, mentors, motivates, and supervises project team members and contractors, and encourages them to take a positive action and accountability for their assigned work.
- Proactively identifies risks and development contingency plans, identifies issues and manages their timely resolution. Tracks risks and issues in appropriate repositories and ensures their visibility to the people required to resolve them. Escalates risks and issues as appropriate.
- Monitors overall project progress and manages any changes in project scope. Tracks financial performance of the project, including actual to budget tracking for labor hours and dollars, operating costs, and capital costs. Communicates scope changes appropriately and gains authorization for additional funding as required.
- Communicates project status, progress, and issues within the project team as well as to IT&S managers and staff, and to the business sponsor and business departments with involvement in the project. Develops and executes complete project and product deployment communication plans. Delivers status reports on schedule and adapts their frequency and content to the needs of the business as well as IT&S requirements.
- Ensures that deliverables and documents are produced as required including project charters and requirements documents.
- Builds, develops, and grows business or IT&S relationships important to the success of the project (in conjunction with the Solution Leader/Key Contact).
- Facilitates project post-closure reviews and creates a recommendations report in order to identify successful and unsuccessful project elements. Analyzes, documents, and shares lessons learned with other project managers. Analyzes original estimate against actual hours and duration, and understands factors that contributed to any variance. Completes project closure documentation and updating relevant knowledge bases.
(Skills and Experience Requirements)
DESIRED CHARACTERISTICS AND VALUES OF HCA IT&S PROJECT MANAGER IIs
- College degree or equivalent experience.
- At least 3-6 years of direct work experience in an IT project management role.
- Strong written and oral communication skills. Strong interpersonal skills.
- A certification in project management is preferred but not required.
- Proficiency with project management software, such as MS Project, Workbench, and CA Clarify.
- Competent and proficient understanding of IT project requirements.
- Demonstrated experience with various software programs, such as Microsoft Office and Outlook.
- Experience at working both independently and in a team-oriented, collaborative environment.
- Demonstrated ability to effectively lead teams.
- Servant Leadership - a leader who considers the needs of the team over their own.
- A sense of responsibility and accountability - someone who takes ownership and initiative.
- Mission Motivated - intent on making a positive difference through our work. Puts team over self.
- Respect for diversity of experience, characteristics, viewpoints, and opinions.
- Results - oriented with an eye toward the end-goal and business results as the objective of our projects.
- The ability to think and act; decisiveness, assertiveness, with ability to achieve results quickly.
- Excellent Communication capability; persuasive, encouraging, motivating, and inspiring; the ability to listen and understand.
- Strong organization skills.
- A willingness to take appropriate risks in order to capitalize opportunities.
- Adaptable and flexible, with the ability to handle ambiguity and sometimes changing priorities.
- Professional demeanor and positive attitude; customer service orientation.
- Ability to elicit cooperation from a wide variety of resources, including upper management, clients, and other departments; the ability to defuse tension among project team, should it arise.
- Ability to learn, understand, and apply new technologies, methods, and processes.
- Overtime may be required to meet project deadlines.
- Sitting for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
- Physically able to participate in training sessions, presentations, and meetings.
- Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management.