The Information Technology Analyst is responsible for providing technical support to hotel guests, associates and management to assist them in utilizing Hyatt technology to achieve their goals. This role also installs and maintains hotel IT hardware and software in accordance with Hyatt standards. The role utilizes defined processes, procedures and protocols to uphold the security, structure and integrity of hotel networks and systems. In addition, the role performs required IT maintenance and upgrades with minimal disruption to hotel operations, and maintains proper backups for supported systems.
This role focuses on the day-to-day availability and functionality of IT systems in the hotel and resolves standard user issues.
The Information Technology Analyst reports to the Director Information Technology or the Hotel Controller. This position is an entry level IT position responsible for onsite IT support of one hotel property.
Access Control: Develop and use access controls to prevent unauthorized access, modification, disclosure, misuse, manipulation, or destruction of systems, networks, applications and data
Compliance Management: Plan, assess, monitor, deploy and report the state of compliance and any required mitigation and remediation activities (e.g., PCI, SOX, Data Privacy, etc.)
Help Desk Support: Provide timely technical support to users, restore service and/or identify and resolve problems
Monitoring: Provide regular monitoring of platform and system activities, isolating problems and determining their cause
Hyatt - 8 months ago
Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a proud heritage of making guests feel more...