: Develop and support Stibo STEP, Oracle EBS, ImageNow and other packaged applications.
: Gain solid understanding of the business process, workflows and data requirements for each application package.
: Establish close partnerships with departments.
: Work with project managers and developers to create scope, requirements and detailed designs to meet business needs.
: Document technical specifications, run books and other requirements to support each application.
: Plan and develop use-case test plans and perform unit testing.
: Provide on-call support for production applications.
: Develop deep understanding of applications, supporting infrastructure and systems integration.
: Triage problems and resolve issues.
: Configure and monitor application performance, capacity and response times.
: Plan for and apply application software patches.
: Bachelor's degree in computer science.
: 3 to 5 years experience supporting packaged applications.
: Proficient in SQL and familiar with RDBMS - Oracle, SQLServer and MySQL.
: Proficient in at least one programming language.
: Strong analytical and problem-solving skills.
: Excellent written and verbal communication skills.
: Able to work effectively in a team environment.
: Can communicate clearly and effectively with business end-users.