IT Assistant
Citizant, Inc - Chantilly, VA

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Citizant is one of the Capital area’s fastest-growing providers of business and technical solutions — Enterprise Architecture, Information Quality, Application Development, and Program Management — to civilian and military government organizations. We hire only smart, passionate, and committed “A Players” and support them with mature processes and extensive training. The result is consistent, measurable performance and exceptional service as we strive to create a better future for our associates and our fellow citizens.

Responsibilities:

- provide tier 1 desktop and application support to employees in person, online, phone, and email
- coordinate with tier 2 and above support to effectively resolve issues
- manage inventory of ready-to-deploy laptops and desktops
- manage, support and troubleshoot company-provided smartphones and other connected devices
- maintain accurate records of hardware and software deployed to employees
- assist in moving employee equipment, furniture and other items as necessary
- assist with customer/partner meetings or other special events
- maintain all conference room projectors and workstations
- coordinate maintenance for all printer/copiers
- coordinate with outside vendors for support/repairs
- assist with setup phone and network infrastructure in new offices
- other duties as required

Qualifications:

- Superlative customer service attitude
- Excellent analysis, diagnostic, trouble-shooting and problem-solving skills
- Ability to balance and resolve multiple assignments with competing priorities
- Experience supporting and troubleshooting Windows XP and higher
- Experience supporting and troubleshooting Microsoft Office 2003 and higher applications
- Experience supporting and troubleshooting desktop and laptop internals (i.e., hard drives, memory, etc.)
- Grasp of virtualization and networking fundamentals
- Effective oral and written communication skills
- Technical documentation experience helpful

Education & Certifications:
- 1 or more Microsoft certifications required (MCTS, MCITP, etc.)
- Formal technical training required; BS Degree in Computer Science or related field preferred

Company Statement:

Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development. Citizant offers competitive salaries and an excellent benefits package, including 15 days off in your first year (timebank, including sick days), all federal holidays, a community service day, excellent health, dental and vision coverage, matching 401(k) retirement savings plan, tuition reimbursement, paid professional training and development, and much more. Citizant is an equal-opportunity employer.

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