Bachelor's Degree in related field or equivalent experience
Minimum 2-4 years related experience
IT experience necessary and PPM experience preferred
Working knowledge of requirements management methodologies and business requirements elicitation.
Working knowledge of industry and/or business trends for own area.
Demonstrated expert level skills in Microsoft Office Suite (Word, Excel, PowerPoint). Experience with MS Access, desirable.
Understanding of database concepts, including SQL; basic experience with VBA and macro writing with the ability to write SQL queries, preferred.
Basic understanding of statistics and analysis.
Good project management skills, ability to prioritize workload and detailed approach to work.
Basic understanding of financial services policies, procedures, products and industry practices.
Good ability to analyze and resolve problems
Good communication skills both written and oral with the ability to use and describe technical information.
Advanced knowledge of Microsoft Project and Visio; competency in SharePoint is a plus.
The Business Analyst I is responsible for understanding business process management and business requirements of their customers, and translating them into specific functional requirements. The Business Analyst I works with stakeholders from all business units and related parties to define and document business processes and software requirements for technology initiatives.
Meet with key business stakeholders and project members to document business and functional requirements.
Work as a liaison among business and technical stakeholders to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, information, and information systems.
Administers and maintains the PPM tool including gathering requirements and developing and generating ad hoc reports from data housed in the PPM Tool
Recommends business practices to optimize use of the PPM application
Assists the PPM Tool Manager in evaluating, communicating, developing and deploying enhancements to the PPM application, processes and procedures
Prepare business requirement documents, use cases, process models and supporting business rules as they relate to the PPM Tool. Coordinate requirements walk- through and signoffs with stakeholders to ensure that documentation accurately portrays business needs.
Work with Quality Assurance to ensure appropriate test plans are developed. Assist with testing efforts as required.
Compiles aggregated data via multiple tools to understand IT resource capacity vs project demand and provides analysis on the results
Maintains and administers solutions via project team SharePoint sites
Maintains in depth knowledge of the PPM application and stays current in technical enhancements, methodologies and trends related to the PPM application
Provides technical support to business unit, customers, management and other users.
Serve as a contact for department heads as they propose enhancements to the PPM Tool to improve operational efficiencies
Will work on small projects and be a team member on larger projects
Uphold the First Niagara Vision & Values
Must adhere to pertinent laws, regulations, First Niagara's Compliance Policy and external compliance requirements.
Work in a collaborative fashion with all Technology and Business partners to deliver technology solutions that enhance FNFG service and product offerings to our customers. Our solutions and services will provide FNFG a quality and cost advantage, leverage our enterprise capabilities, meet business needs and provide high availability in a secure environment.
Support the ongoing improvement of the partner/customer experience
Develop and manage productive working relationships, internal and external
Deliver excellent customer service when dealing with internal partners, vendors or our customers
Team & Employees:
Create a positive employee experience for self and those around you.
Coach other team members, as appropriate, within area of expertise.
Participate fully as a member of the team and contribute to a positive, ethical and respectful working environment and communicate openly with others.
Model the FNFG Leadership Profile and Guiding Principles in every interaction.
Work as a liaison among business and technical stakeholders to elicit, analyze, communicate, and validate requirements
Business Operations & Bottom Line:
Provide Better, Faster, Cheaper solutions to improve FNFG's bottom line.
Successfully completes all required online training and follows all department procedures resulting in effective compliance for all job relevant State and Federal regulations including but not limited to Employee policies, community reinvestment act, EEO/AA as well as all relevant risk management and corporate standards.
Participates in civic activities to promote growth and development of the community and a positive image for FNFG.
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