Participates with users/departments in analysis, documentation and interpretation of functional business requirements.
Develops, builds or advises on intermediate solutions for users/departments based on business requirements.
Provides timely communication to IT and Operations regarding project status, project scope changes, resource availability issues, schedule changes, and resolution of open issues.
Actively pursues decisions from IT or Operations to resolve issues.
Provides project contribution and interfaces with analysts and application vendors to assure systems are developed in conformance with documented specifications.
Coordinates with Technical Services to create technical specifications and holds walkthrough for all major systems changes.
Performs functional testing and coordinates user acceptance testing prior to product release to assure applications are stable and ready for production.
Participates in the development of product implementation plan and provides Train the Trainer sessions as required.
Provides 2nd tier support of products for users and coordinates with vendors for bug fixes/enhancements as needed.
Participates in ongoing strategic analysis of system needs for business operating units to assure opportunities to utilize technology solutions for improved operating performance are fully realized.
Shares knowledge with others in the department on system functionality, business operations knowledge and technical skills.
Mentors junior staff.
Particpates in call rotation.
Intermediate documentation and training skills.
Intermediate analysis and problem solving skills.
Flexibility to influence people at a manager level.
Intermediate ability to coordinate methods, techniques, and evaluation of criteria across organizational silos in order to obtain optimal results.
Intermediate customer service interaction experience while acting as primary liaison for vendors, contractors, and project sponsors.
Intermediate project/program planning and management best practices.
Exceptional oral/written communication and presentation abilities to managers.
3 years education/experience in Healthcare business process, operational knowledge and acumen.
3 years education/experience in system utilization.
3 years education/experience in system implementation/support.
Associate degree or equivalent.