IT Field Services Technician, Specialist
Qualcomm - San Diego, CA

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Provide tier 2 desktop support for computer and telephony requests out of our San Diego office. Services will include technical support for all IT supported desktop hardware, including; computers, printers, phones, network, PDA's, UNIX, and Linux systems.

Interfacing and communicating with customer's, peers and management
Troubleshooting and repairing computer hardware issues
Troubleshooting Windows OS/Software related issues.
Unix/Linux support
Mac support
Telephony support
PDA support
Printer repair
Managing/prioritizing demanding workload
Collaborating with team in a lab environment

Positive attitude
Excellent customer service skills
Professional communications with customers
Excellent teamwork skills
Attention to detail
Ability to interpret policy and enforce with customers and partner teams
Ability to multi-task and prioritize work load depending on ever-changing requirements and volumes
Knowledge of what components work in each model of computer
Knowledge of what modules go with each component
Complete understanding of desktop/laptop computer Microsoft Operating Systems
Travel between multiple offices to provide support

Preferred: Certificate, Computer Engineering and/or Computer Science and/or Information Technology
Preferred: Bachelor's, Computer Engineering and/or Computer Science and/or Information Technology or equivalent experience